# Small Door

> Veterinary care reimagined

Canonical page: [https://chrome-stats.com/d/id1479720592](https://chrome-stats.com/d/id1479720592)

## Overview

- **ID:** `id1479720592`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Small Door Veterinary
- **Category:** Medical
- **Rating:** 4.90 / 5 (2,343 ratings)
- **Version:** 6.0.4
- **Last updated:** 2026-08-24
- **First published:** 2019-10-24
- **Size:** 67 MB
- **Data as of:** 2026-10-01
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/small-door/id1479720592)
- **Website:** [https://www.smalldoorvet.com](https://www.smalldoorvet.com/)
- **Privacy policy:** [https://www.smalldoorvet.com/legal/privacy](https://www.smalldoorvet.com/legal/privacy)

## Description

Small Door is reimagining the veterinary experience with a membership model that emphasizes exceptional care, transparency, and tech-enabled convenience.

The mobile app lets you manage your pet’s health with 24/7 telemedicine, easy appointment booking, prescription requests, and access to vaccination records and invoices. Now open in NYC and expanding to Boston and Washington, DC, to better serve pets, owners, and veterinary staff.

## Rankings

- #36,826 — Overall

## Review summary

Users praise Small Door for high-quality veterinary care, compassionate staff, and a generally well-organized experience, plus a user-friendly app and responsive chat when it works. However, recurring drawbacks include billing and auto-renewal issues, opaque pricing, and charges after a pet’s death; frequent app/booking glitches; inconsistent, sometimes rude service at certain locations; and concerns about data sharing and limited telehealth. Overall, excellent medical care but significant administrative and tech friction that hurts the experience.

### Pros

- Exceptional veterinary care with knowledgeable, compassionate staff and a network of specialists.
- Caring, patient, and professional team that soothes anxious pets and makes them feel safe.
- Well-organized operations from front desk to clinicians.
- User-friendly app with responsive communication via chat and quick vet responses.

### Cons

- Billing and membership management problems: opaque pricing, high costs, auto-renewal charges, difficulty cancelling, and charges after a pet's death.
- App/tech reliability issues: frequent crashes, cannot add a new pet or edit information, scheduling and calendar errors.
- Inconsistent customer service across locations: rude or unfriendly staff at times and slow/unresponsive support, with limited phone access.
- Data sharing/telehealth concerns: gatekeeping or difficulty obtaining lab results and limited or ineffective telehealth capabilities.

## Similar extensions and apps

- [Modern Animal](https://chrome-stats.com/d/id1458555809) — 4.90 / 5
- [Vetsvan App](https://chrome-stats.com/d/id6752721559) — 5.00 / 5
- [Dogwood Vet](https://chrome-stats.com/d/id1469430030) — 5.00 / 5
- [Creature Comforts Vet Clinic](https://chrome-stats.com/d/id6459882035) — 3.00 / 5
- [Vets of WW](https://chrome-stats.com/d/id1325774630) — 5.00 / 5
- [My Local Vet](https://chrome-stats.com/d/id6476234316) — 5.00 / 5
- [The 14thStreetVet](https://chrome-stats.com/d/id1412173661) — 5.00 / 5
- [GoodVets](https://chrome-stats.com/d/id6450904906) — 5.00 / 5
- [Startown Veterinary Hospital](https://chrome-stats.com/d/id1551381256) — 5.00 / 5
- [Central Vet](https://chrome-stats.com/d/id6755425338)
- [Petfolk](https://chrome-stats.com/d/id1609130414) — 4.90 / 5
- [Downtown Veterinary Assoc](https://chrome-stats.com/d/id1504907697)

---

Source: [Chrome-Stats](https://chrome-stats.com/d/id1479720592)