# Hoteles Xcaret

> Travel

Canonical page: [https://chrome-stats.com/d/id1474819420](https://chrome-stats.com/d/id1474819420)

## Overview

- **ID:** `id1474819420`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Experiencias Xcaret S.A. de C.V.
- **Category:** Travel
- **Rating:** 1.50 / 5 (483 ratings)
- **Version:** 4.0.5
- **Last updated:** 2026-09-02
- **First published:** 2020-11-14
- **Size:** 99 MB
- **Data as of:** 2026-09-24
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/hoteles-xcaret/id1474819420)
- **Website:** [https://www.hotelxcaret.com/](https://www.hotelxcaret.com/)
- **Privacy policy:** [https://www.hotelxcaret.com/en/privacy-notice/?langRedirect=1](https://www.hotelxcaret.com/en/privacy-notice/?langRedirect=1)

## Description

Hoteles Xcaret is a complex of two beachfront hotels with modern architecture that blends with nature and reflects Mexican pride. The All-Fun Inclusive concept goes beyond traditional all-inclusive, offering nature-view suites, premium dining by celebrity chefs, and unlimited access to Xcaret parks, Xel-Há, Xplor, Xplor Fuego, Xavage, Xoximilco, Xenses, Xenotes, and more, plus round-trip airport transportation. 

Two distinct hotels, Hotel Xcaret México and Hotel Xcaret Arte, celebrate Mexico's art, nature, and history with unique Casa-inspired rooms and amenities. The app helps guests explore experiences, restaurants, services, and the Muluk Spa, while providing maps, language options, light/dark mode, and notifications to keep guests informed during their stay.

## Rankings

- #114,686 — Overall

## Review summary

User reviews largely blame the app for a poor guest experience: you can’t view or book reservations, the map/navigation is unreliable, and information (menus, hours, activities) is often incomplete or outdated. Sign-up/login glitches and slow support add to frustration, and the overall UX is poorly designed. A few mention the map/menus exist, but these features are not consistently useful.

### Pros

- Map feature exists in the app and is a central element for trying to navigate the resort (though often criticized).
- Restaurant menus information is available in the app, providing some information to guests.
- Some users briefly acknowledge the app positively (e.g., occasional praise like 'Awesome App!!!!'), indicating it can be appreciated by a small subset.

### Cons

- Cannot view or manage existing reservations or make reservations within the app; booking flow is broken or limited.
- Navigation and map experience are poor; directions are not helpful and the map is not interactive or accurate.
- Frequent technical issues and glitches (signup/login problems, password errors, sign-up flow) and slow or unresponsive support.
- Information is incomplete or outdated (restaurant hours, activity details, updates) and menus may be missing.
- App is not reliable on Apple devices / usability is very poor; UX is not intuitive.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1474819420)