# MyOncor

> Utilities

Canonical page: [https://chrome-stats.com/d/id1474439673](https://chrome-stats.com/d/id1474439673)

## Overview

- **ID:** `id1474439673`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Oncor Electric Delivery Company LLC
- **Category:** Utilities
- **Rating:** 2.80 / 5 (185 ratings)
- **Version:** 5.17.0
- **Last updated:** 2026-07-16
- **First published:** 2019-09-23
- **Size:** 168 MB
- **Data as of:** 2026-09-18
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/myoncor/id1474439673)
- **Website:** [https://oncor.com](https://oncor.com/)
- **Privacy policy:** [https://www.oncor.com/SitePages/PrivacyPolicy.aspx](https://www.oncor.com/SitePages/PrivacyPolicy.aspx)

## Description

MyOncor puts Oncor customers in control with a single app to report outages, view outage status and history, and track estimated restoration times using your location or Google Maps. 

It also helps manage new service requests for construction projects across multiple properties, and delivers real-time Oncor news, safety information, and energy-efficiency tips from The Wire and Oncor's social channels. To use MyOncor, you must be a customer in the Oncor Electric Delivery service territory.

## Rankings

- #129,933 — Overall

## Review summary

The reviews show MyOncor is intended to consolidate billing and outage management, with some praise for its feature-rich dashboard. However, repeated, widespread issues dominate: outage maps and data often fail to load; sign-up and provider/address entry are error-prone; the app is unstable and frequently crashes; updates are mandatory and heavy, sometimes on slow networks; and customer support is criticized for slow or no responses.

### Pros

- Feature-rich dashboard with billing display and outage management (monthly billing display, outage creation, work orders).
- Visible electrical metrics on the home screen (kW, power factor).
- Outage information and reasons are readily accessible, aiding customer service.
- Integrated outage management features provide a streamlined experience for tracking issues.
- Overall potential value to customer service when the app is functioning.

### Cons

- Outage maps are slow or nonfunctional and often require opening a browser, hindering outage updates during emergencies.
- Sign-up/setup is broken: users report incorrect/unsupported addresses or providers, and cannot complete profile creation.
- App stability is poor: frequent crashes, freezes, white screens, and data load failures.
- Forced or large updates slow or prevent use, especially when outages occur or cellular data is limited.
- Poor responsiveness from support and a perception that issues are not being addressed.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1474439673)