# CaptionMate

> CALLS YOU CAN SEE

Canonical page: [https://chrome-stats.com/d/id1465233104](https://chrome-stats.com/d/id1465233104)

## Overview

- **ID:** `id1465233104`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Mezmo Corporation
- **Category:** Lifestyle
- **Rating:** 4.80 / 5 (263 ratings)
- **Version:** 2.17.28
- **Last updated:** 2026-09-16
- **First published:** 2019-08-30
- **Size:** 71 MB
- **Data as of:** 2026-09-20
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/captionmate/id1465233104)
- **Website:** [https://www.captionmate.com/](https://www.captionmate.com/)
- **Privacy policy:** [https://captionmatedocs.blob.core.windows.net/documents/Privacy/privacy.html](https://captionmatedocs.blob.core.windows.net/documents/Privacy/privacy.html)

## Description

**CaptionMate** provides free, real-time captions for both sides of phone calls, helping eligible individuals with hearing loss communicate more confidently and independently. The FCC-certified service is available at no cost to eligible users in the United States through a federally administered program.

Use CaptionMate across smartphones, tablets, and desktops while keeping your current phone number through call forwarding. Customize font sizes, colors, and language preferences, access past call and voicemail transcripts, and get setup assistance from customer support. CaptionMate supports more than 100 captioning languages and uses AI-powered captioning designed to keep calls private. The service is intended only for registered users with hearing loss, in accordance with federal law.

## Rankings

- #92,833 — Overall

## Review summary

CaptionMate is highly valued for real-time, bidirectional captions that empower hearing-impaired users, but onboarding friction and occasional reliability/stability issues persist.

### Pros

- Real-time captions during calls enable Deaf/HOH users to communicate effectively; widely described as life-changing.
- Captions work for both incoming and outgoing calls, giving users independence from traditional landlines.
- High transcription accuracy with transcripts that can be saved and reviewed later.
- Two-color captioning (audience vs speaker) provides clear readability.
- Excellent, responsive customer support; reviewers highlight helpful representatives.

### Cons

- Registration and onboarding can be hindered by the need for a referral code, with multiple reviewers reporting difficulty obtaining or invalid codes.
- Call reliability varies, with reports of missed rings/delays and some calls being mislabelled or not connected, affecting usability.
- Occasional glitches or crashes that can drop call history or prevent callbacks.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1465233104)