# LabFly

> Medical

Canonical page: [https://chrome-stats.com/d/id1463519531](https://chrome-stats.com/d/id1463519531)

## Overview

- **ID:** `id1463519531`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** My Personal Health Records Express Inc.
- **Category:** Medical
- **Rating:** 2.50 / 5 (68 ratings)
- **Version:** 6.7
- **Last updated:** 2026-04-15
- **First published:** 2019-06-20
- **Size:** 144 MB
- **Data as of:** 2026-09-06
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/labfly/id1463519531)
- **Website:** [https://www.northwell.edu/northwell-health-labs/labfly](https://www.northwell.edu/northwell-health-labs/labfly)
- **Privacy policy:** [https://labfly.mphrx.com/webconnect/policy/privacy.html](https://labfly.mphrx.com/webconnect/policy/privacy.html)

## Description

LabFly by Northwell Health Labs is a user-friendly mobile app that brings lab experts to you for private, convenient blood draws at home or work.

Create a profile, enter insurance info and prescriptions, schedule same-day or future appointments (up to six months ahead), rate your experience, and view test results—everything in one secure app.

## Rankings

- #196,086 — Overall

## Review summary

Users value LabFly for its lab service and staff, but repeatedly encounter a malfunctioning app. The main recurring issues are login/signup failures, app crashes/servers errors, onboarding bugs (HIPAA agreement), problems booking appointments and payments, and limited customer support. If LabFly can stabilize sign-in, fix onboarding flows, improve reliability, and broaden support channels, the overall experience would be significantly improved while preserving the strong lab service.

### Pros

- Excellent lab service and professional staff
- The app is designed to provide essential access to test results and scheduling when it works
- Support interactions can be quick and helpful when engaged

### Cons

- Persistent sign-up/login failures and loops
- App instability: crashes, server errors, and freezes
- UI bugs blocking onboarding (HIPAA agreement acceptance scroll issue) and other sign-up forms
- Booking home draws and processing payments can fail or be unreliable
- Limited or slow customer support options (email-only, difficult to reach)

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1463519531)