# Google One

> Cloud storage, backup & more

Canonical page: [https://chrome-stats.com/d/id1451784328](https://chrome-stats.com/d/id1451784328)

## Overview

- **ID:** `id1451784328`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Google
- **Category:** Productivity
- **Rating:** 4.70 / 5 (22,916 ratings)
- **Version:** 1.132.3
- **Last updated:** 2026-09-07
- **First published:** 2020-11-09
- **Size:** 191 MB
- **Data as of:** 2026-09-09
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/google-one/id1451784328)
- **Website:** [https://one.google.com/about](https://one.google.com/about)
- **Privacy policy:** [https://policies.google.com/privacy](https://policies.google.com/privacy)

## Description

The Google One app lets you back up your phone and manage your Google account storage. Back up important data like photos, contacts and messages using the 15 GB of storage that comes with a Google account. If you break, lose or upgrade your phone, you can have the peace of mind of knowing the stuff you care about is safe on the cloud. See your storage across Google Drive, Gmail, and Google Photos, and easily free up space with the storage manager.

Upgrade to a Google One membership to get even more storage for memories, projects and digital files. Choose the plan that works best for you.

## Rankings

- #10,733 — Overall
- #7 — Find Your Files
- #17 — google
- #17 — google keep
- #35 — icloud dashboard
- #36 — gmail

## Review summary

Recurring issues center on billing and cancellation, with many users unable to cancel or manage their plans and facing unexpected charges. Several reviews report data loss or missing photos/emails after using Google One. Other common problems include slow app performance and plans failing to load, plus poor customer support and difficulty reaching a human agent. Positive experiences are rare in this set, so clearly identifiable pros are not well-supported by multiple reviews.

### Cons

- Cancellation/plan management consistently problematic; many users report being unable to cancel or access cancellation flow, with 'unable to connect' errors.
- Billing issues and unexpected charges; address changes and refunds reported, with multiple reviews mentioning payments or threats of data loss.
- Data loss or missing data after using Google One; photos, emails, and other data reportedly disappear or become inaccessible.
- Poor customer support and difficulty reaching a human agent; reported delays, unhelpful responses, and no clear escalation path.
- App reliability and loading issues; plans fail to load, the app is slow, or cannot load content even with good internet.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1451784328)