# SolarWinds Service Desk

> Business

Canonical page: [https://chrome-stats.com/d/id1451698030](https://chrome-stats.com/d/id1451698030)

## Overview

- **ID:** `id1451698030`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** SolarWinds Worldwide, LLC
- **Category:** Business
- **Rating:** 4.60 / 5 (318 ratings)
- **Version:** 3.5.4
- **Last updated:** 2026-09-15
- **First published:** 2019-07-02
- **Size:** 38 MB
- **Data as of:** 2026-09-22
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/solarwinds-service-desk/id1451698030)
- **Privacy policy:** [https://www.solarwinds.com/legal/privacy](https://www.solarwinds.com/legal/privacy)

## Description

The SolarWinds Service Desk Chrome extension brings core service desk capabilities directly to your browser, enabling technicians to receive real-time notifications, track and manage tickets, assign incidents, update and resolve issues, and reference historical data from anywhere. For employees, it allows submitting tickets, requesting services, accessing self-service articles, checking request status, and adding comments to open tickets.

## Rankings

- #87,705 — Overall
- #46 — service

## Review summary

Users widely praise the app’s layout, ease of use, and ability to manage tickets on the go, with productivity gains and sometimes faster performance than the web app. However, repeated issues include white screen freezes on launch or after interactions, missing essential features like adding tasks and time tracking, sign-in problems for some users, and delays in notifications. UI glitches and instability after platform migrations (SolarWinds) also appear. Overall strong potential, but critical stability and feature gaps need fixes.

### Pros

- Easy to use and well laid out for on-the-go ticket handling.
- Stable and reliable performance that supports quick updates.
- Boosts productivity by enabling quick creation and updating of tickets.
- Generally fast, with some reviews noting it runs smoother than the web app.
- Responsive to feedback, with visible improvements over time.

### Cons

- Recurring white/blank screens and freezes requiring force closes.
- Missing core functionality such as adding tasks to incidents and basic time tracking.
- Login/authentication issues for some users (sign-in failures or SSO problems).
- Delayed or unreliable notifications.
- UI/behavior issues after platform changes (SolarWinds migration), including desktop-like mode and other bugs.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1451698030)