# ServiceNow Agent

> Get Work Done on the Go

Canonical page: [https://chrome-stats.com/d/id1446951408](https://chrome-stats.com/d/id1446951408)

## Overview

- **ID:** `id1446951408`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** ServiceNow
- **Category:** Business
- **Rating:** 4.60 / 5 (2,596 ratings)
- **Version:** 22.1.0
- **Last updated:** 2026-09-09
- **First published:** 2019-02-02
- **Size:** 140 MB
- **Data as of:** 2026-09-22
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/servicenow-agent/id1446951408)
- **Website:** [https://www.servicenow.com/](https://www.servicenow.com/)
- **Privacy policy:** [https://www.servicenow.com/service-privacy.html](https://www.servicenow.com/service-privacy.html)

## Description

ServiceNow Agent delivers mobile-first workflows for common service-desk tasks, allowing agents to triage, act on, and resolve requests on the go. The app supports offline work and leverages native device capabilities like navigation, barcode scanning, and signature capture to simplify field operations.

With out-of-the-box workflows for IT, Customer Service, HR, Field Services, Security Ops, and IT Asset Management, organizations can configure and extend processes to fit unique needs. Features include team workload management, swipe-based approvals, offline access, full issue details and activity streams, and location-aware workflow optimization. Note: Rome or later required.

## Rankings

- #36,110 — Overall
- #1 — agent
- #8 — service

## Review summary

Users praise ServiceNow Agent for speed, organized data, and mobile productivity—tickets at a glance, easy note-taking on the go, and a clean interface that shows assigned tickets. However, recurring issues include limited in-app editing, weak search for tickets, lack of in-app commenting, reliability/compatibility problems on newer iOS builds, and missing location details (store addresses) in the UI. It’s fast and helpful but needs parity and stability improvements for field work.

### Pros

- Fast performance and quick access to data
- A lot of data in one spot and well organized
- Boosts productivity, especially on the go (easy note-taking and faster workflow)
- Clear visibility of tickets assigned to you or your group
- Clean, user-friendly visuals and UI

### Cons

- Limited in-app editing (cannot change priority or place tickets on hold; editing submitter's prioritization is not available)
- Poor search/find capability, making it hard to locate tickets, especially closed/resolved ones
- In-app commenting and updates are limited (can't add comments from the app; some updates require a desktop)
- Reliability issues and compatibility problems on newer iOS builds (slow, broken, or app crashes)
- Missing location/address data (store address vs. store number; header shows address to aid routing)

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- [Agent.](https://chrome-stats.com/d/id6748451500)
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Source: [Chrome-Stats](https://chrome-stats.com/d/id1446951408)