# CHI311

> Chicago City Services, 311

Canonical page: [https://chrome-stats.com/d/id1441580123](https://chrome-stats.com/d/id1441580123)

## Overview

- **ID:** `id1441580123`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** City of Chicago
- **Category:** Utilities
- **Rating:** 2.50 / 5 (244 ratings)
- **Version:** 3.1.1
- **Last updated:** 2026-04-22
- **First published:** 2018-12-18
- **Size:** 29 MB
- **Data as of:** 2026-09-19
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/chi311/id1441580123)
- **Privacy policy:** [https://www.cityofchicago.org/city/en/general/privacy.html](https://www.cityofchicago.org/city/en/general/privacy.html)

## Description

CHI311 is the official Chicago 311 app that connects residents and businesses to city services. Quickly submit non-emergency requests, track progress, and receive real-time updates on the go.

Features include creating service requests, checking status and estimated resolution times, attaching photos, mapping locations, creating an account to track requests, and accessing knowledge articles. City services supported range from potholes and streetlight repairs to graffiti removal and more. Built with Chicagoans, for Chicagoans!

## Rankings

- #122,251 — Overall

## Review summary

The CHI311 app aims to centralize city service requests and engage residents, but users report pervasive instability and usability problems. Core issues include crashes on launch, submission errors that prevent creating requests, and login/registration failures. Photo uploads are blocked by file-size limits or generic errors, and updates or support appear slow or absent, leaving many issues unresolved. While the concept of a single reporting channel is valued, the app's reliability and performance must improve for users to consistently submit requests and track progress.

### Pros

- Centralizes and digitizes city requests, which is helpful and promotes community engagement.
- The app is intended to be a great tool for requesting city services.

### Cons

- Frequent crashes and instability on launch or during use.
- Inability to submit requests due to errors (e.g., 'Request Create Error') and submission failures.
- Login/registration/verification problems, including multiple accounts, password issues, and dead verification links.
- Photo attachments blocked by file-size limits or generic upload errors.
- Perceived neglect and slow or absent updates/support of the app.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1441580123)