# Helbiz - Micromobility Hub

> Shared Mobility Platform

Canonical page: [https://chrome-stats.com/d/id1438844293](https://chrome-stats.com/d/id1438844293)

## Overview

- **ID:** `id1438844293`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Micromobility.com, Inc.
- **Category:** Travel
- **Rating:** 4.80 / 5 (13,461 ratings)
- **Version:** 4.1.2
- **Last updated:** 2024-03-12
- **First published:** 2018-10-19
- **Size:** 121 MB
- **Data as of:** 2026-09-16
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/helbiz-micromobility-hub/id1438844293)
- **Privacy policy:** [https://helbiz.com/privacy-policy](https://helbiz.com/privacy-policy)

## Description

Helbiz - Micromobility Hub brings urban mobility to your browser. The extension unlocks instant access to a diverse fleet of electric vehicles—e-scooters, e-bikes and e-mopeds—from Helbiz, Skip Wheels, and Mimoto—with a single login and flexible options: pay-as-you-go, ride subscriptions, or HelbizPlus ∞.

Benefits include convenience, eco-friendly transport, flexible pricing, and a seamless experience with one account across multiple services in many cities worldwide. Download Helbiz now to enjoy freedom, speed, and sustainability on every ride. Visit helbiz.com for more information.

## Rankings

- #14,726 — Overall
- #74 — sharing

## Review summary

Overall user feedback is mixed, with a sizable portion reporting reliability and pricing issues. Recurring problems include malfunctioning scooters, unclear or high unlock/ride charges, and trouble ending rides or parking, often leading to extra time-based fees. Maintenance and damage concerns, plus difficult customer support/refund processes, are common. A minority of reviews remain positive, praising enjoyable rides and showing brand preference over some competitors.

### Pros

- When the scooters work, rides can be enjoyable and fun.
- Several reviewers express strong positive sentiment (Love it, Amazing, So nice).
- A subset of users report preferring Helbiz over some competitors (e.g., Bird).

### Cons

- Scooters frequently fail to work or perform poorly (low speed, won't start, or have battery issues).
- Unlock fees and ride time charges are high or unclear, sometimes charged even when the scooter is unusable.
- Ending rides and parking in zones is difficult, with many users forced to contact support or facing extra charges.
- Equipment is frequently damaged or poorly maintained (damaged seats, etc.).
- Customer service and refund policies are frustrating, often offering coupons instead of refunds.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1438844293)