# SAP Field Service Management

> Business

Canonical page: [https://chrome-stats.com/d/id1435808277](https://chrome-stats.com/d/id1435808277)

## Overview

- **ID:** `id1435808277`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** SAP SE
- **Category:** Business
- **Rating:** 3.70 / 5 (436 ratings)
- **Version:** 26.09.0
- **Last updated:** 2026-09-14
- **First published:** 2018-09-30
- **Size:** 169 MB
- **Data as of:** 2026-09-16
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/sap-field-service-management/id1435808277)
- **Website:** [http://www.sap.com](http://www.sap.com/)
- **Privacy policy:** [https://www.sap.com/about/trust-center/data-privacy.html](https://www.sap.com/about/trust-center/data-privacy.html)

## Description

Perfect field service moments in one mobile app. SAP Field Service Management provides real-time field service capabilities by bringing together the right data at the right moment to delight customers and drive business results at the most critical points of service.

Benefits include ETA accuracy and on-time arrival with the right equipment, real-time optimization for dynamic service environments, in-field payments and signatures, offline support for true mobility, flexible checklists that reduce MTTR, improved visibility for customer satisfaction and loyalty, higher first-time fix rates, and reduced administrative costs. It also enables service technicians to sell on-site with current pricing and access to inventory, warranties and contracts, SLAs, and pricing.

## Rankings

- #84,296 — Overall
- #19 — service

## Review summary

User reviews consistently describe SAP Field Service Management for iOS as unstable and hard to use. The top issues are crashes, poor usability, repeated login/authentication problems, and unreliable data synchronization that affects hours, parts, checklists, and document bundles. Some operators note a reliance on Wi‑Fi to function. Overall sentiment is very negative with few positive remarks, indicating a need for major improvements in stability, login handling, and synchronization capabilities.

### Cons

- Frequent crashes and instability disrupt field work and cause delays.
- Not user-friendly; reviews describe the interface as difficult to use.
- Authentication problems: repeated logins from scratch and credentials not recognized.
- Unreliable synchronization with the backend, including failures to sync hours, parts, checklists and document bundles, and occasional unknown sync errors (often requiring Wi-Fi).

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1435808277)