# Genetec Mobile

> Business

Canonical page: [https://chrome-stats.com/d/id1434077217](https://chrome-stats.com/d/id1434077217)

## Overview

- **ID:** `id1434077217`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Genetec
- **Category:** Business
- **Rating:** 3.20 / 5 (37 ratings)
- **Version:** 26.8.0
- **Last updated:** 2026-09-02
- **First published:** 2019-05-10
- **Size:** 222 MB
- **Data as of:** 2026-09-05
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/genetec-mobile/id1434077217)
- **Privacy policy:** [http://www.genetec.com/legal/privacy](http://www.genetec.com/legal/privacy)

## Description

Stay connected to your Genetec™ Security Center system from anywhere with Genetec™ Mobile. Access your video surveillance, access control, automatic license plate recognition (ALPR) systems, and much more, on-the-go. Designed for collaboration, Genetec Mobile makes it easier for your security teams to coordinate responses and handle threats.

Provides a unified experience:
· Access your Security Center core entities; Omnicast™ video management, Synergis™ access control, and AutoVu™ ALPR
· Control PTZ cameras, view live and playback video, and add bookmarks
· Lock and unlock doors and monitor access points
· Add plates to hotlists and receive license plate reads and hits
· Take ownership of active incidents with Mission Control™
· Arm and disarm intrusion areas
· Keep track of alarms and events with push notifications
· View security entities easily using the map-based interface

Enhances collaboration:
· Security Desk operators can track mobile users on the map with geo-localization
· Stream and capture live video with your device and share it with other operators
· Initiate communications using in-app messaging and Sipelia™ calling functionalities
· Alert your team with hot actions such as manually triggering an incident, threat levels, public announcements, and more

Want to see what our mobile app is all about? By downloading Genetec Mobile, you can access a free demo system from the Genetec Mobile sign-in page.

Requirements:
· Genetec Mobile requires Security Center version 5.8 or greater. Some features require specific integrations or versions of Security Center.

## Rankings

- #224,880 — Overall

## Review summary

Users find Genetec Mobile useful for management, especially on large sites, but face recurring issues: Area View freezes, PTZ/zoom problems after updates, video playback reliability, poor iPad compatibility, and slow fix cycles after updates.

### Pros

- The app is useful and easy to use.
- Works well for managing a large estate.
- Gets the job done (functional) and shows progress in development.

### Cons

- Area View navigation frequently freezes or crashes.
- PTZ controls/zoom broken, especially after updates; older PTZ UI was preferable.
- Video playback is unreliable or unsupported on many devices (no Windows player, can't watch videos).
- iPad support and usability are poor (no rotation, frequent issues, missing features compared to legacy app).
- Updates cause regressions and fixes are slow to reach users.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1434077217)