# Freshcaller

> Business

Canonical page: [https://chrome-stats.com/d/id1424866045](https://chrome-stats.com/d/id1424866045)

## Overview

- **ID:** `id1424866045`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** FRESHWORKS TECHNOLOGIES PRIVATE LIMITED
- **Category:** Business
- **Rating:** 3.40 / 5 (65 ratings)
- **Version:** 3.23
- **Last updated:** 2025-04-10
- **First published:** 2018-09-24
- **Size:** 39 MB
- **Data as of:** 2026-09-18
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/freshcaller/id1424866045)
- **Website:** [https://www.freshworks.com/freshcaller-cloud-pbx/](https://www.freshworks.com/freshcaller-cloud-pbx/)
- **Privacy policy:** [http://www.freshworks.com/privacy/](http://www.freshworks.com/privacy/)

## Description

Freshcaller Chrome Extension turns your browser into a modern cloud telephony hub. Key features include:
- Make and receive calls
- Set agent status online/offline
- View recent calls and follow-up actions
- Manage multiple inbound calls in a single queue
- Convert important calls into Freshdesk tickets

Benefits include no missed calls, integrated call routing with IVR-like capabilities, and an intuitive UX. A 21-day trial is available to try these features from your browser.

## Rankings

- #177,649 — Overall

## Review summary

Recurring issues include login/connectivity failures, unreliable call handling, and updates that break core features. Users also report missing mobile/iPad metrics, limited admin visibility, and voicemail access, along with several UI/UX bugs. Positives are limited but include Freshsales integration and a desire for mobile dashboards.

### Pros

- Freshsales integration is appreciated by users.
- There is demand for a mobile-friendly live dashboard and call metrics, indicating value if implemented.
- Users express positive sentiment about overall app functionality when connectivity issues are not present.

### Cons

- Frequent login/connectivity failures across devices and networks (unable to reach server, login loops).
- Unreliable call handling: dropped calls, calls not ringing for the next caller, and inconsistent multi-ring behavior.
- Updates often break core functionality (forced updates, status toggle issues, and dark-mode related inbound call problems).
- Missing or hard-to-access critical features: admin call metrics on mobile, iPad metrics, and the ability to log calls to existing tickets; voicemail is not accessible on mobile.
- UI/UX and configuration problems: country code issues and layout/UI problems on certain iPhone models.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1424866045)