# HP Support Assistant

> Utilities

Canonical page: [https://chrome-stats.com/d/id1421366380](https://chrome-stats.com/d/id1421366380)

## Overview

- **ID:** `id1421366380`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** HP Inc.
- **Category:** Utilities
- **Rating:** 2.20 / 5 (237 ratings)
- **Version:** 3.1.0
- **Last updated:** 2026-05-18
- **First published:** 2020-11-11
- **Size:** 18 MB
- **Data as of:** 2026-09-26
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/hp-support-assistant/id1421366380)
- **Privacy policy:** [http://www8.hp.com/us/en/privacy/ww-privacy.html](http://www8.hp.com/us/en/privacy/ww-privacy.html)

## Description

HP Support Assistant is a utilities extension designed to help you get the most from your HP PCs and printers. It offers guided troubleshooters and a Virtual Agent to resolve common problems, plus quick access to service options.

Key features include device health checks (battery, ink levels, storage, and security), ordering links for replacement parts with shipment updates where available, and a Service Center Locator for direct assistance. Availability varies by country, and this app is not optimized for iPads.

## Rankings

- #129,794 — Overall

## Review summary

Users praise the app for its thorough HP product information and on-the-go access, but report repeated issues with printer connectivity, subscription friction, and poor user experience. Common complaints include printers not being found or offline, mandatory ink/paper subscriptions, confusing navigation with broken links and a non-helpful chatbot, login and account difficulties, and iOS-specific UI glitches. Overall, it’s a strong information resource when it works, but reliability and usability need major improvements.

### Pros

- Extensive product information, troubleshooting guides, and manuals that many users find superior to other manufacturers
- Convenient mobile access to HP product information and status when away from a PC
- Official, centralized HP support resources within a single app

### Cons

- Printers not found/offline and connectivity issues persist (printer discovery and Wi-Fi setup)
- Substantial subscription requirements (ink and paper) that users feel are forced or burdensome
- Poor UX: confusing navigation, broken links, frequent redirects to external browsers, and an unhelpful chatbot
- Login/account problems and sign-in difficulties (Google login issues, password problems, inability to login)
- IOS-specific UI and reliability issues (text off-screen, app not loading product info) and general instability

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1421366380)