# Baltimore City 311

> Utilities

Canonical page: [https://chrome-stats.com/d/id1419786875](https://chrome-stats.com/d/id1419786875)

## Overview

- **ID:** `id1419786875`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** City of Baltimore
- **Category:** Utilities
- **Rating:** 2.30 / 5 (119 ratings)
- **Version:** 6.2.1
- **Last updated:** 2026-08-11
- **First published:** 2018-09-09
- **Size:** 54 MB
- **Data as of:** 2026-09-18
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/baltimore-city-311/id1419786875)
- **Privacy policy:** [https://www.baltimorecity.gov/privacy-policy](https://www.baltimorecity.gov/privacy-policy)

## Description

Baltimore City 311 Chrome extension enables residents and visitors to report issues directly to city agencies, helping neighborhoods stay cleaner, safer, and more beautiful. Report graffiti, potholes, outages, trash, street cleaning, and more from your device, with routing to the correct servicing agency and real-time status updates.

Track the status of service requests within the extension and enjoy streamlined civic engagement that supports faster responses and better urban services.

## Rankings

- #164,440 — Overall

## Review summary

Reviewers generally agree the app can be a valuable, convenient way to report Baltimore city issues and, when it works, may prompt quick agency responses. However, reliability is repeatedly cited as a problem: frequent submission crashes and white screens; issues attaching photos or videos; buggy map/location selection; frequent 'out of jurisdiction' or tracking gaps; and update-related blocks such as forced updates or limited service types. These reliability and usability problems overshadow the app’s potential benefits for residents.

### Pros

- Mobile, convenient way to report city issues (often preferable to calling).
- User-friendly interface when it works, with more service types than older versions.
- Some reviewers (including city staff) report the app helps address issues quickly.
- Improvements over older version have increased usefulness and coverage of requests.

### Cons

- Frequent crashes and white screens during submission, with no exit option.
- Media/photo uploads fail or crash the app.
- Location/map selection is buggy and difficult to use.
- Back-end issues cause 'out of jurisdiction' messages and make tracking requests unreliable.
- Update-related blocks, including forced updates and limited service types after updates.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1419786875)