# GoToAssist Support - Customer

> New! Support for v5

Canonical page: [https://chrome-stats.com/d/id1413723666](https://chrome-stats.com/d/id1413723666)

## Overview

- **ID:** `id1413723666`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** GoTo Group, Inc.
- **Category:** Business
- **Rating:** 2.50 / 5 (38 ratings)
- **Version:** 2.3.1
- **Last updated:** 2025-09-11
- **First published:** 2018-08-04
- **Size:** 70 MB
- **Data as of:** 2026-09-24
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/gotoassist-support-customer/id1413723666)
- **Website:** [https://secure.logmeinrescue.com](https://secure.logmeinrescue.com/)
- **Privacy policy:** [https://www.logmeininc.com/legal/privacy](https://www.logmeininc.com/legal/privacy)

## Description

!! ONLY DOWNLOAD IF DIRECTED TO DO SO BY A SUPPORT AGENT YOU TRUST !!
 
The GoToAssist Remote Support mobile app by LogMeIn allows support agents to troubleshoot a problem you are having on your device.
 
How to Use:
1. Install the app on your mobile device.
2. Launch the app.
3. Enter the Support Key given to you by your support agent.
4. Allow your trusted agent to connect to your device.
 
 
Features:
Share your screen live with your support agent.
Your support agent can perform the following actions:
Instantly start a chat with you.
View the screen of your device.

## Rankings

- #245,782 — Overall

## Review summary

The app is a legitimate remote-support tool used by reputable companies like Sonos for troubleshooting; when used between trusted parties it works well and enables screen sharing to guide users. However, most reviews warn about scams: scammers impersonating brands to trick people into downloading and giving access, leading to financial loss and compromised accounts. The app itself is not a scam, but misuse is widespread. Always verify the requesting company, avoid unsolicited calls, and delete the app after use. Use with caution and only with known, trusted support.

### Pros

- Works well for remote support when the other party is a trusted, reputable company (e.g., Sonos).
- Allows real-time screen sharing/view so the helper can diagnose and guide users.
- Useful for internal/company IT support to assist end users.
- Used by reputable brands to provide support, lending legitimacy when used with trusted providers.
- Considered one of the best remote-support options when used properly by a trusted organization.

### Cons

- Scammers can misuse the app to trick people into granting remote access, leading to fraud or data theft.
- Unsolicited calls or emails impersonating brands (Amazon, PayPal, etc.) to persuade you to download the app.
- If someone gains access, you may need to reset or remove the device; remote access can leave your data vulnerable.
- The app is widely labeled as dangerous or a scam when misused; only download when you initiate contact with a trusted company.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1413723666)