# RVA311

> Request City Services

Canonical page: [https://chrome-stats.com/d/id1408330609](https://chrome-stats.com/d/id1408330609)

## Overview

- **ID:** `id1408330609`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** City of Richmond, VA
- **Category:** Utilities
- **Rating:** 3.10 / 5 (15 ratings)
- **Version:** 2.4.13
- **Last updated:** 2026-07-24
- **First published:** 2018-07-27
- **Size:** 58 MB
- **Data as of:** 2026-09-18
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/rva311/id1408330609)
- **Website:** [http://RVA311.com](http://rva311.com/)
- **Privacy policy:** [http://www.richmondgov.com/common/Privacy.aspx](http://www.richmondgov.com/common/Privacy.aspx)

## Description

Welcome to the City of Richmond's RVA311 Citizen Services app! This app is designed to improve our service delivery efforts as well as our citizen engagement by providing citizens a way to report non-emergency incidents and submit service requests to agencies.
As registered user you track your requests and receive notifications, view all your requests, explore existing public requests and respond to surveys!
To learn more, visit www.rva311.com

## Rankings

- #329,131 — Overall

## Review summary

User reviews consistently report stability and usability problems with RVA311 on iOS: the app crashes or won’t load, appears unmaintained and incompatible with newer iOS versions, and blocks users from signing in or creating accounts. Even when tickets are submitted, they are often not acted on, ending up stuck in a transfer/complete status. The overall impression is a non-functional, abandoned app with little reliability for reporting city services.

### Cons

- Frequent crashes or failures to load the app on iOS, including startup crashes and the app closing shortly after launch.
- App seems abandoned or unmaintained with compatibility issues on newer iOS versions (e.g., not opening on iOS 14).
- Sign-in and account creation problems (Apple ID sign-in fails; email verification links do not work).
- Submitted tickets do not get resolved: inquiries are transferred or marked complete without any action taken.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1408330609)