# COBRA + Direct Bill by WEX

> Health & Fitness

Canonical page: [https://chrome-stats.com/d/id1404459135](https://chrome-stats.com/d/id1404459135)

## Overview

- **ID:** `id1404459135`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** WEX, Inc.
- **Category:** Health & Fitness
- **Rating:** 1.50 / 5 (81 ratings)
- **Version:** 318.4.0
- **Last updated:** 2026-07-09
- **First published:** 2018-08-21
- **Size:** 5.81 MB
- **Data as of:** 2026-09-11
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/cobra-direct-bill-by-wex/id1404459135)
- **Privacy policy:** [https://www.wexinc.com/wex-health-privacy-notice](https://www.wexinc.com/wex-health-privacy-notice)

## Description

Access and manage your COBRA + Direct Bill account with the COBRA + Direct Bill mobile app by WEX Health. The app provides clear Plan Information, Payment Details, and Elections, with notifications and easy ways to contact Customer Service.

Key capabilities include viewing plan payments, making one-time or scheduled payments from your bank account or credit card, tracking payment status in real time, and reviewing payment history. You can select the best plan for you, use secure mobile payments, and stay informed with administrator messages. Powered by WEX Health.

## Rankings

- #222,917 — Overall

## Review summary

User reviews consistently condemn COBRA + Direct Bill by WEX for high online payment fees, a poor login/registration experience, and a clunky, unreliable app/website. They report limited, confusing payment options, missed or failed payments risking coverage, and slow, unhelpful customer service. The platform appears outdated and hard to use, especially during job transitions when COBRA is most needed, with users forced to rely on alternative payment methods and manual processes.

### Cons

- $20 convenience online payment fee; reviewers say it's excessive and that only two options exist to avoid it (mail-in check or ACH).
- Persistent login/registration problems, including missing confirmation emails, login failures, and password issues.
- Poor app/website usability: you must use a browser for most tasks; frequent errors; outdated, clunky interface.
- Unreliable payments and risk of coverage disruption: automated payments fail, missed payments can result in cancellation and long resolution times.
- Customer service is slow or unhelpful and hard to reach.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1404459135)