# myID - Australian Government

> Securely verify your ID online

Canonical page: [https://chrome-stats.com/d/id1397699449](https://chrome-stats.com/d/id1397699449)

## Overview

- **ID:** `id1397699449`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Australian Taxation Office
- **Category:** Productivity
- **Rating:** 1.80 / 5 (32 ratings)
- **Version:** 3.19.0
- **Last updated:** 2026-09-08
- **First published:** 2019-06-11
- **Size:** 192 MB
- **Data as of:** 2026-09-22
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/myid-australian-government/id1397699449)
- **Website:** [https://www.myid.gov.au](https://www.myid.gov.au/)
- **Privacy policy:** [https://www.mygovid.gov.au/privacy](https://www.mygovid.gov.au/privacy)

## Description

myID is the Australian Government’s trusted Digital ID app. 

Join millions of Australians nationwide in choosing myID as your trusted way to access government services. Use your myID for a secure and convenient way to prove who you are when accessing government online services. It’s like the 100-point ID check, but on your smart device. No sharing of your physical personal ID documents. 

Access a wide range of federal, state and territory government online services with the myID app. One app to verify who you are, taking the hassle out of remembering different usernames and passwords. Once set up, you can enable your device’s biometrics security feature such as fingerprint or face for added security. This is to protect your identity and help prevent other people accessing your information. 

Your personal information won’t be shared without your permission – putting you in control. myID is accredited by the Australian Government Digital ID System which strictly controls how your identity data is collected, stored and used. 

Your myID is unique to you – don’t share it with others. 

For more information, visit www.myID.gov.au 

To provide your feedback, visit www.myID.gov.au/feedback

## Rankings

- #301,041 — Overall

## Review summary

The reviews show persistent reliability and usability problems. Identity verification fails across multiple documents, locking users out. Many report needing to uninstall/reinstall to regain access, and update prompts that dont resolve. Overseas Australians face additional barriers. The app also suffers from frequent errors, crashes, and long waits for support, including 24-hour lockouts. While the app aims to enable government access and verification codes, these issues undermine its core purpose.

### Pros

- Mandatory for accessing some government services.
- Intended to deliver verification codes for sign-in.
- Supports in-app identity verification by scanning documents (passport, drivers license, Medicare, visa).
- Aims to centralize access to government services through one app.

### Cons

- Identity verification frequently fails across passports, licenses, and other documents.
- Users often must uninstall and reinstall the app to proceed or fix issues.
- Update prompts appear or the app is reported as not up-to-date despite having the latest version.
- Overseas Australians face significant barriers to access and use of the app.
- Frequent errors, crashes, freezing, account lockouts (including 24-hour lockouts) and limited customer support.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1397699449)