# Gorgias Helpdesk

> Productivity

Canonical page: [https://chrome-stats.com/d/id1397660619](https://chrome-stats.com/d/id1397660619)

## Overview

- **ID:** `id1397660619`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Gorgias Inc.
- **Category:** Productivity
- **Rating:** 1.60 / 5 (77 ratings)
- **Version:** 1.16
- **Last updated:** 2026-09-09
- **First published:** 2018-07-25
- **Size:** 38 MB
- **Data as of:** 2026-09-20
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/gorgias-helpdesk/id1397660619)
- **Website:** [https://gorgias.io/](https://gorgias.io/)
- **Privacy policy:** [https://www.gorgias.com/legal/privacy](https://www.gorgias.com/legal/privacy)

## Description

The Gorgias mobile app delivers an all-in-one help desk experience for ecommerce teams. Access and respond to email, live chat, phone, and social messages (Facebook, Instagram) from a single mobile platform, and manage conversations across multiple stores with full visibility into customer history.

Speed up support with instant replies, pre-made templates, and Macros that auto-fill order details. Gorgias helps reduce first-response time, boost agent efficiency, and is trusted by top Shopify and Magento stores.

## Rankings

- #221,903 — Overall

## Review summary

The iOS app is widely reported as buggy and unreliable for on-the-go ticketing. Recurrent issues include typing bugs (cursor movement, garbled text, voice-to-text failures), constant login loops, and unreliable notifications. Users also describe overall instability and non-functionality, with several noting slow or unhelpful support. While the desktop version may fare better, the mobile app fails to meet the needs of on-the-go support teams based on multiple reviews.

### Cons

- Typing/keyboard bugs on iOS: cursor jumps, letters merge, garbled auto-correct, and voice-to-text cutouts make composing replies unreliable.
- Login and session instability: frequent log-in loops, not staying logged in, and doom/verification loops that force repeated sign-ins.
- Notifications are unreliable: new tickets/updates often don’t alert promptly unless the app is restarted or reopened.
- General instability: the app is frequently non-functional or crashes, hindering ticket management on mobile.
- Support responsiveness is poor: multiple reviewers report slow or unhelpful responses from support.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1397660619)