# TopView Sightseeing

> Travel

Canonical page: [https://chrome-stats.com/d/id1389931375](https://chrome-stats.com/d/id1389931375)

## Overview

- **ID:** `id1389931375`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** TopView Sightseeing
- **Category:** Travel
- **Rating:** 1.40 / 5 (29 ratings)
- **Version:** 1.9.5
- **Last updated:** 2026-08-27
- **First published:** 2018-11-01
- **Size:** 24 MB
- **Data as of:** 2026-09-06
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/topview-sightseeing/id1389931375)
- **Privacy policy:** [https://topviewnyc.com/iosappprivacypolicy](https://topviewnyc.com/iosappprivacypolicy)

## Description

Our app lets you redeem your TopView® tickets, access our large fleet of double decker buses which stop at major NYC attractions, check live bus arrival status, and make reservations. 

At TopView®, our mission is to provide the best sightseeing activities and help create the most unforgettable experience for NYC visitors. We strive to make it convenient for customers to explore the city at their own pace.

## Rankings

- #348,191 — Overall

## Review summary

Users generally liked the experience when it ran smoothly: friendly staff, informative and enjoyable tours, and easy hop-on hop-off access. However, recurring issues across reviews include unreliable apps and maps, inaccurate or delayed schedules, overbooking and seating shortages, and inconsistent fulfillment of promised experiences (live guides, full itineraries, menu items). Many reports mention poor customer service, slow or no refunds, and confusion at pickup points. Overall, the service is valued for sightseeing when it works, but reliability and transparency are the main pain points.

### Pros

- Friendly and helpful staff across multiple reviews
- Tours are described as fun and informative when they run smoothly
- Easy hop-on hop-off access for city sightseeing

### Cons

- App/map unreliability with inaccurate arrival times, wrong or moved stops, and cancellations without notice
- Overbooking and seating shortages leading to unavailable seats and poor seating arrangements
- Poor customer service and refund issues, including lack of communication and difficulty obtaining refunds
- Delays and pacing problems, long waits for buses, and early itinerary termination
- Not delivering promised experiences (e.g., no live guide, missing menu items, incomplete itineraries)

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1389931375)