# FirstNet Assist

> All help, all the time.

Canonical page: [https://chrome-stats.com/d/id1387593689](https://chrome-stats.com/d/id1387593689)

## Overview

- **ID:** `id1387593689`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** AT&T Services, Inc.
- **Category:** Reference
- **Rating:** 1.70 / 5 (243 ratings)
- **Version:** 1.18
- **Last updated:** 2026-05-01
- **First published:** 2019-07-25
- **Size:** 43 MB
- **Data as of:** 2026-09-06
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/firstnet-assist/id1387593689)
- **Privacy policy:** [https://www.firstnet.com/privacy-policy](https://www.firstnet.com/privacy-policy)

## Description

FirstNet Assist provides primary and extended primary first responders with essential support tools at their fingertips. It offers real-time self-diagnostics tailored to your device brand and model, and easy access to Customer Care through multiple channels.

If your device is uplift-ready, you can request uplift from the field to any current uplift within a 50-mile radius of your location. A login to the FirstNet portal is required to use the app.

## Rankings

- #141,022 — Overall

## Review summary

Users broadly report that FirstNet Assist is unreliable and frustrating. Recurrent issues include login failures, crashes, and slow performance. Most actions divert users to Safari or external sites rather than functioning inside the app, with billing largely unusable in-app after account merges. Support is seen as unhelpful, and the app design is regarded as low-budget with few in-app features. Overall sentiment is strongly negative, with many suggesting switching to AT&T for a more reliable experience.

### Cons

- App consistently redirects to Safari or external websites for most actions, making it feel like a browser rather than a self-contained app.
- Billing/payments are not usable in-app; after account merge, autopay or bill viewing stops working and users must use AT&T's app or website.
- Frequent login issues: cannot log in, 'continue' button not activating, and biometric login often not working.
- Frequent crashes, timeouts, and slow performance, sometimes preventing launch or login.
- Poor user experience and lack of features: clumsy design, no in-app support/contact info, and heavy reliance on outside sites; many users prefer AT&T app.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1387593689)