# hubNashville 311

> Nashville's 311 App

Canonical page: [https://chrome-stats.com/d/id1343415029](https://chrome-stats.com/d/id1343415029)

## Overview

- **ID:** `id1343415029`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Nashville
- **Category:** Business
- **Rating:** 3.50 / 5 (43 ratings)
- **Version:** 1.14
- **Last updated:** 2025-06-24
- **First published:** 2018-04-21
- **Size:** 37 MB
- **Data as of:** 2026-09-25
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/hubnashville-311/id1343415029)
- **Website:** [https://www.nashville.gov/departments/government/hubnashville](https://www.nashville.gov/departments/government/hubnashville)
- **Privacy policy:** [http://www.nashville.gov/portals/0/SiteContent/Government/hubNashville/docs/hubNashvillePrivacyPolicy.pdf](http://www.nashville.gov/portals/0/SiteContent/Government/hubNashville/docs/hubNashvillePrivacyPolicy.pdf)

## Description

Submit a request and/or report non-emergency issues about Nashville and Davidson County government services quickly and easily in a single location even if you’re not sure which department to contact.
 
hubNashville is a comprehensive customer service center that connects residents and visitors of Nashville and Davidson County to trained representatives who route their non-emergency requests appropriately. Users of hubNashville can ask questions, report issues, or share feedback online, via app or by telephone by dialing 3-1-1. Users who create an account with the hubNashville app or log in to an existing account created through the online portal will get updates on their existing requests.
 
The hubNashville app connects you to the online request form where you can select from a wide variety of the most common requests.
hubNashville helps you answer questions such as:
 
- How do I report a streetlight that is out?
- What day is my trash collected?
- How do I get my brush picked up?
- Where can I take my recycling, and what items can be recycled?
- How can I report illegal dumping, overgrowth, or potholes?
 
In addition, the hubNashville app allows you to attach photos of and location details for reported issues.

Visit us online at https://hub.nashville.gov/
See hubNashville requests mapped at http://nashview.nashville.gov
Find hubNashville data in the open data portal at http://data.nashville.gov

## Rankings

- #205,775 — Overall

## Review summary

Reviews show the app is easy to use and can lead to real repairs, and is valued as a Nashville community service. However, persistent problems hinder reliability: cases are frequently closed without action, users struggle with login and account issues, and navigation plus attachment/upload features are unreliable on some devices. Fixing these gaps could improve trust and consistency, though the core idea remains appreciated by many users.

### Pros

- Easy to use for submitting reports.
- Has led to issue resolution in many cases.
- Broad range of report types makes it a useful Nashville community service.
- Generally positive and appreciated as a city service.

### Cons

- Requests and cases are often closed with little or no action taken.
- Login/account problems, including data loss and failed password resets.
- Navigation/UI glitches, such as hard-to-use menus and overall poor navigation.
- Attachment/upload limitations and compatibility issues (no document uploads, photos unreliable, Mac site issues).

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1343415029)