# Ace Retailer Mobile Assistant

> Business

Canonical page: [https://chrome-stats.com/d/id1342227979](https://chrome-stats.com/d/id1342227979)

## Overview

- **ID:** `id1342227979`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Ace Hardware Corporation
- **Category:** Business
- **Rating:** 2.90 / 5 (168 ratings)
- **Version:** 3.18.8
- **Last updated:** 2026-09-15
- **First published:** 2018-02-10
- **Size:** 105 MB
- **Data as of:** 2026-09-19
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/ace-retailer-mobile-assistant/id1342227979)
- **Privacy policy:** [https://www.acehardware.com/customer-service?page=privacy-policy](https://www.acehardware.com/customer-service?page=privacy-policy)

## Description

The Ace Retailer Mobile Assistant is designed exclusively for Ace Hardware retailers to streamline store operations and improve the employee experience. It provides mobile access to search, evaluate, and order products, manage customer and store orders, and handle deliveries with fewer steps and clicks.

Key capabilities include scanning SKUs or entering UPCs for real-time availability, viewing item and store pricing (including competitive pricing when available), building or submitting an Express Checkout basket, multi-store ordering across chains, order lookup by last name, order number, or phone, and capturing proof of delivery with photos or signatures. It also supports delivery route maps and a dedicated Ace Convention section for showing ordering options.

## Rankings

- #132,898 — Overall

## Review summary

User feedback treats Ace Retailer Mobile Assistant as a generally helpful tool that can boost store efficiency and inventory workflows when it works. The main recurring pain points are scanning and performance. Many report camera autofocus failures, green overlays, and unreliable barcode scans, often worsened by updates. Users also note slower load times, intermittent crashes, and repeated login prompts during deliveries. Privacy concerns about new AI data collection terms (ARMA) are common. Additional issues include inconsistent search behavior and UI changes that hide history, plus compatibility questions for newer devices/OS. Reliability and privacy improvements are the top priorities.

### Pros

- Generally helpful tool that makes store tasks more efficient.
- Barcode scanning/inventory lookup is a core, valuable feature.
- Positive sentiment about Ace's technology leadership and focus on innovation.
- Some updates have improved features (e.g., barcode scanner).

### Cons

- Persistent barcode scanning/camera problems (autofocus, green overlay, inability to zoom, unreliable scans).
- App performance slows with updates and has long load times (e.g., 30 seconds to load product info).
- Crashes and reliability issues (delivery photos crash, searches crash, repeated logins).
- Privacy concerns about new AI data collection terms (ARMA) and consent requirements.
- Poor search and UI/navigation experience (default search modes, too many results, hidden history, iOS scrolling issues).

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1342227979)