# HSL

> Tickets, route planner & news

Canonical page: [https://chrome-stats.com/d/id1340229182](https://chrome-stats.com/d/id1340229182)

## Overview

- **ID:** `id1340229182`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Helsingin seudun liikenne
- **Category:** Travel
- **Rating:** 3.90 / 5 (482 ratings)
- **Version:** 7.6.2
- **Last updated:** 2026-09-23
- **First published:** 2018-06-25
- **Size:** 94 MB
- **Data as of:** 2026-09-25
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/hsl/id1340229182)
- **Website:** [https://www.hsl.fi/en](https://www.hsl.fi/en)
- **Privacy policy:** [https://www.hsl.fi/en/privacy](https://www.hsl.fi/en/privacy)

## Description

HSL brings tickets, journey planning and real-time transport information for the Helsinki region in one app. You can purchase single, day and season tickets for adults and children, with options for students and seniors, and pay using popular methods like debit/credit cards, MobilePay, or commuter benefits. Buses, trains, the Metro, trams and ferry are all supported, making travel across the region easy and flexible.

Use the Journey Planner to find routes and learn which ticket you’ll need, while viewing real-time stop-specific departure and arrival times and tracking vehicles in real time. The app also shows service changes and disruptions and can notify you directly on your phone so you’re always in the loop. For more information about Helsinki region public transport, visit hsl.fi.

## Rankings

- #79,534 — Overall

## Review summary

The Helsinki HSL app is praised for its navigation and city-wide route-finding capabilities, but is overwhelmed by international SMS verification failures that block account creation and ticket purchases. Recurring glitches, unresponsiveness on mobile data, and loops in verification further degrade usability. Tourists face additional friction due to regional restrictions and limited payment options for certain features like bike sharing. Support responsiveness is also a common pain point, leaving users stuck and often needing workarounds or reinstallations.

### Pros

- Strong route planning/navigation for Helsinki, helping users find routes and navigate the city.
- The app concept and in-app transit focus are appreciated by travelers when it works, offering a streamlined transit experience.

### Cons

- SMS/phone number verification fails for international numbers (including US numbers), preventing account creation and ticket purchase.
- Verification SMS looping or non-delivery blocks core functionality (cannot verify, cannot buy tickets, app locks or becomes unusable).
- Frequent glitches and instability (e.g., delays loading tickets after charges, app unresponsive on mobile data, endless verification loops).
- Limited accessibility for tourists due to regional restrictions (IP blocks) and payment method limitations, impacting bike-sharing and other features.
- Customer support and remediation appear slow or unhelpful, with unresolved issues and workarounds requiring reinstall or risky workarounds.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1340229182)