# ServiceMax Go

> We keep the world running

Canonical page: [https://chrome-stats.com/d/id1331753646](https://chrome-stats.com/d/id1331753646)

## Overview

- **ID:** `id1331753646`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** ServiceMax, Inc.
- **Category:** Business
- **Rating:** 1.20 / 5 (46 ratings)
- **Version:** 14.2.0
- **Last updated:** 2026-08-28
- **First published:** 2019-03-30
- **Size:** 159 MB
- **Data as of:** 2026-09-15
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/servicemax-go/id1331753646)
- **Website:** [https://www.ptc.com/en/products/servicemax](https://www.ptc.com/en/products/servicemax)
- **Privacy policy:** [https://www.ptc.com/en/documents/policies/privacy](https://www.ptc.com/en/documents/policies/privacy)

## Description

Everything field teams need to plan, execute, and communicate about their work.

ServiceMax Go, available on smartphones and tablets, empowers technicians, field engineers, and maintenance personnel with everything they need to plan their work, execute it efficiently, and effectively communicate with customers and colleagues. 

ServiceMax Go’s modern design is purpose-built for field workers with easy navigation, intuitive screens, and powerful offline capabilities—enabling complete visibility for maximum productivity.

Access Data, Online or Offline: 
• Entitlement verifications
• Customer & product service history, location, contacts, estimates, warranties, parts, and more
• Industry-leading offline capabilities
• Flexible sync settings to control background and sync behavior, delivering fast, reliable app performance
• Advanced data and business rules validation during data entry ensures data integrity even if connectivity is not available

Interactive Calendar Views:
• Preview daily and weekly tasks
• Agenda calendar view
• Driving directions, travel times, appointment details, and more

Service Execution:
• Step-by-step instructions 
• Service Flow Manager drives business process automation for technicians 
• Templatized checklists with section navigation, progress status, and inline navigation for inspections, safety checks, diagnostics, and more
• Price list support for automated pricing validation on time and materials estimates 

Smart Document Generation:
• Create service reports, invoices, etc. for customers to sign while on-site to expedite processing
• Signature capture support

Collaborate Freely: 
• Instant access to documents, videos, and technician and expert collaboration
• Share photos and videos taken at the customer site, email service reports or contracts
• Seamlessly integrated with ServiceMax Zinc and ServiceMax Engage

Search:
• Locate parts and products in own or nearby technicians’ trunk stock, customer consignment, stocking hubs, spare parts, and more
• Search nearby for work orders, installed products, parts stock, and any other records

Intuitive, Modern UX:
• Intuitive, field-ready UI design enabling technicians to get work done with minimal clicks and taps 
• Push and SMS notifications 
• Allows for custom UI, extended navigation and functionality with Mobile Activity Space

## Rankings

- #305,797 — Overall
- #53 — service

## Review summary

Reviews consistently complain that ServiceMax Go is slow, unstable, and hard to use. The core issues are persistent syncing problems (frequent prompts, long wait times, data not updating after sync), data integrity concerns (old data persists after sync, missed orders), frequent crashes and freezes, and a cumbersome, non-intuitive UI that requires excessive navigation and scrolling. Many users also report needing to reinstall the app to fix problems, sign-in glitches, and a lack of QA. Overall, the app is described as unreliable and productivity-killing in fieldwork.

### Cons

- Constant and slow cloud syncing causing delays and data not updating in real-time
- Frequent freezes, loops, crashes, and poor reliability
- Unintuitive, clunky UI with excessive navigation and scrolling
- Data integrity issues with old data after sync and missed orders
- Frequent reinstall requirements and sign-in glitches

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1331753646)