# Swapfiets

> Always a working bike

Canonical page: [https://chrome-stats.com/d/id1330923084](https://chrome-stats.com/d/id1330923084)

## Overview

- **ID:** `id1330923084`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Swapfiets
- **Category:** Travel
- **Rating:** 4.60 / 5 (519 ratings)
- **Version:** 4.0.72
- **Last updated:** 2026-09-09
- **First published:** 2018-12-08
- **Size:** 107 MB
- **Data as of:** 2026-09-25
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/swapfiets/id1330923084)
- **Website:** [https://swapfiets.nl](https://swapfiets.nl/)
- **Privacy policy:** [https://swapfiets.nl/en/privacy](https://swapfiets.nl/en/privacy)

## Description

Swapfiets is the world's first bicycle subscription. For a fixed monthly fee you get a Swapfiets bike and we make sure it always works. If something is wrong with your bike, plan your appointment with our app. You can visit our store or we will come to you, wherever you are in the city. We will fix or swap your bike for a working one.

Our app is always ready to help you. Sign up in the app if you're not a Swapfiets user yet, book a service in-store or at a location of your choice in 20 seconds, and find the nearest Swapfiets store with opening hours.

## Rankings

- #72,243 — Overall

## Review summary

Overall, reviews show a useful core product and some positive touches: quick fixes or replacements, friendly staff, and a user-friendly app. However, recurring issues drag the experience down: hard-to-reach, unresponsive support; difficult cancellation and ongoing billing; service-area limitations and long waits for repairs; consistently full appointment slots; and unclear or high theft-related fees (including theft insurance). The result is mixed: strong bike value and app usability amid frequent process, communication, and coverage frustrations that undermine convenience.

### Pros

- Immediate repair or replacement and peace of mind when issues arise, with generally friendly and fast staff.
- The bike is great when functioning, reflecting a strong core product.
- The app is easy to use and generally guides users to the right actions.
- Several users report excellent overall customer care.

### Cons

- Customer support is repeatedly hard to reach and unresponsive across phone, email, WhatsApp, and chat.
- Cancellation and billing are problematic—difficult to cancel via the app, ongoing charges, and confusion around theft insurance and fees.
- Service area limitations and availability issues—being outside service areas and long waits for repairs or returns.
- Appointment availability is consistently poor—slots are full for weeks, causing downtime for faulty bikes.
- Theft-related fees are high and not clearly disclosed; theft insurance is not consistently advertised or understood.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1330923084)