# Qualtrics XM

> Experience Management

Canonical page: [https://chrome-stats.com/d/id1319935291](https://chrome-stats.com/d/id1319935291)

## Overview

- **ID:** `id1319935291`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Qualtrics, LLC
- **Category:** Business
- **Rating:** 4.70 / 5 (1,749 ratings)
- **Version:** 2.82.0
- **Last updated:** 2026-08-18
- **First published:** 2018-05-26
- **Size:** 30 MB
- **Data as of:** 2026-09-24
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/qualtrics-xm/id1319935291)
- **Website:** [https://www.qualtrics.com](https://www.qualtrics.com/)
- **Privacy policy:** [https://www.qualtrics.com/privacy-statement/](https://www.qualtrics.com/privacy-statement/)

## Description

Qualtrics XM mobile app provides real-time dashboards, metrics like NPS, CSAT, and Employee Engagement, with role-based filtering to monitor experiences across customer and employee journeys. It enables you to reassign, respond, and close tickets, receive real-time notifications, and surface open-ended customer responses for team-wide action.

With built-in analytics-such as key drivers, trending topics, focus areas, experience journeys, and text analytics-you can drive impact. Included with your CX or EX license, the app requires a Qualtrics login, and lets you share insights with teammates to win XM together. Qualtrics leads in Experience Management, helping thousands optimize four core experiences: customer, employee, product, and brand.

## Rankings

- #42,771 — Overall
- #5 — user experience
- #51 — experience
- #80 — ux

## Review summary

Users praise Qualtrics XM for ease of use, quick mobile access, and strong data visualization with filters and sharing. However, reliability issues—loading failures, freezing, data not up-to-date, crashes (notably with government options), and login access problems—dampen the experience. Addressing stability, data accuracy, and support would significantly improve user satisfaction.

### Pros

- Easy to use and user-friendly with quick access to dashboards and KPIs.
- Strong data visualization: trends, key drivers, charts, and flexible filtering and sharing.
- Mobile-friendly and accessible on the go, with live feedback/notifications.
- Clear ability to view data in multiple ways and receive reminders to check in.

### Cons

- Frequent loading failures, freezing, and performance issues (spinning wheel, never loads, data not loading).
- Data inconsistencies or not up-to-date data compared to supervisors or other stakeholders.
- Crashes on government-related options and other crash issues.
- Login/access problems on iPhone and account login failures, with slow or poor support.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1319935291)