# OAK 311

> Utilities

Canonical page: [https://chrome-stats.com/d/id1316091489](https://chrome-stats.com/d/id1316091489)

## Overview

- **ID:** `id1316091489`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** City of Oakland
- **Category:** Utilities
- **Rating:** 4.40 / 5 (682 ratings)
- **Version:** 7.0.0
- **Last updated:** 2026-08-06
- **First published:** 2017-11-21
- **Size:** 145 MB
- **Data as of:** 2026-09-04
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/oak-311/id1316091489)
- **Website:** [http://www2.oaklandnet.com](http://www2.oaklandnet.com/)
- **Privacy policy:** [https://www.oaklandca.gov/Government/Digital-Services/Oak-Wifi/Online-Privacy-and-Security-Policy](https://www.oaklandca.gov/Government/Digital-Services/Oak-Wifi/Online-Privacy-and-Security-Policy)

## Description

OAK 311 streamlines civic engagement for Oakland residents. Quickly report non-emergency issues like potholes, graffiti, or damaged sidewalks, attach photos, and specify the exact location with GPS or manual adjustments. Submissions route directly to the appropriate city department, and you’ll be notified when action is taken.

Users can comment on and follow issues reported by others, and the app also helps you connect with the City of Oakland on social media, view the latest news, and check upcoming events. OAK 311 makes it easier to reach city services from anywhere.

## Rankings

- #65,652 — Overall

## Review summary

Overall, users value anonymous, convenient reporting and occasional prompt action, but face frequent slow response times, usability issues, location inaccuracies, and difficulties closing cases. The app is helpful when it works, especially for dumping-related issues, yet reliability and maintenance gaps undermine consistent user experience.

### Pros

- Convenient to report issues and can be used anonymously.
- Reports are often handled or resolved by the city.
- App is helpful for tracking Oakland street challenges and provides a sense of progress.
- Some issue types (e.g., illegal dumping) can get relatively quick responses when location is accurate.

### Cons

- Slow response times and backlogs; many issues take weeks or months to be addressed.
- Poor app usability and navigation; confusing flow, unnecessary questions, and not user-friendly for the elderly.
- Location and map problems (city boundary misidentification, autofill errors, map crashes) affecting report accuracy.
- Difficulty closing or updating cases; duplicates and cases closed without resolution present in reviews.
- Outdated maintenance of the app and assets; perceived lack of ongoing updates.

## Similar extensions and apps

- [Oakley OnDemand](https://chrome-stats.com/d/id1583036063)
- [SF311](https://chrome-stats.com/d/id666635420)
- [Red Oak Connect](https://chrome-stats.com/d/id1581153969)
- [My Live Oak](https://chrome-stats.com/d/id6504048304)
- [Baltimore City 311](https://chrome-stats.com/d/id1419786875) — 2.30 / 5
- [Cupertino 311](https://chrome-stats.com/d/id1286878679) — 2.40 / 5
- [Hammond 311](https://chrome-stats.com/d/id688928140) — 4.80 / 5
- [OCFL 311](https://chrome-stats.com/d/id533186440) — 2.70 / 5
- [Sacramento County 311 Connect](https://chrome-stats.com/d/id1185071722) — 2.40 / 5
- [My Oakdale CA](https://chrome-stats.com/d/id6476585104) — 4.00 / 5
- [Alameda SeeClickFix](https://chrome-stats.com/d/id1029070634) — 4.60 / 5
- [Oroville 311](https://chrome-stats.com/d/id6752671202)

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1316091489)