# Customer App - Zoho Assist

> Live Screen Sharing & Support

Canonical page: [https://chrome-stats.com/d/id1277551323](https://chrome-stats.com/d/id1277551323)

## Overview

- **ID:** `id1277551323`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Zoho Corporation
- **Category:** Utilities
- **Rating:** 4.10 / 5 (3,373 ratings)
- **Version:** 1.11
- **Last updated:** 2026-07-16
- **First published:** 2017-09-20
- **Size:** 51 MB
- **Data as of:** 2026-09-08
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/customer-app-zoho-assist/id1277551323)
- **Website:** [https://www.zoho.com/assist/](https://www.zoho.com/assist/)
- **Privacy policy:** [https://www.zoho.com/privacy.html](https://www.zoho.com/privacy.html)

## Description

The Zoho Assist - Customer app enables you to receive remote support directly from a trusted technician. You can request a remote session, obtain a secure nine-digit session key, and share your iPhone screen with the technician. Through the in-app chat you can follow instructions and communicate while you remain in control of screen sharing.

During ongoing sessions, you can configure unattended access for trusted technicians and transfer files up to 2 GB. Download the Zoho Assist - Customer app to get contextual remote support on your iOS device.

## Rankings

- #33,577 — Overall
- #1 — customer

## Review summary

Most reviews warn this app is used by scammers to trick people into giving money or access to personal data via screen sharing. Recurring concerns include privacy risks (remote access and keystroke capture), impersonation of legitimate brands with fake support numbers, and repeated warnings not to download the app. A minority mention isolated helpful interactions, but the dominant sentiment is caution and avoidance, with several accounts of financial loss linked to scam attempts.

### Cons

- Scams and fraud: numerous reviews describe scammers using the app to trick users into paying money or revealing sensitive information.
- Privacy and security risks: claims of screen sharing, remote device access, and even keystroke logging or backdoor access.
- Impersonation and fake support: numbers and personnel posing as legitimate companies (PayPal, Apple, Amazon, etc.) leading to scams.
- General warning not to download: repeated advice to avoid installing the app due to high risk.
- Reliability concerns: at least one report of the app crashing during an important call.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1277551323)