# Mobility by Ecolane

> Self Service Transportation

Canonical page: [https://chrome-stats.com/d/id1275719560](https://chrome-stats.com/d/id1275719560)

## Overview

- **ID:** `id1275719560`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Ecolane USA, Inc.
- **Category:** Travel
- **Rating:** 2.10 / 5 (68 ratings)
- **Version:** 4.3.16
- **Last updated:** 2025-09-09
- **First published:** 2017-10-09
- **Size:** 75 MB
- **Data as of:** 2026-09-03
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/mobility-by-ecolane/id1275719560)
- **Website:** [https://www.ecolane.com/mobile-app-demo](https://www.ecolane.com/mobile-app-demo)
- **Privacy policy:** [https://www.ecolane.com/privacy-policy-mobile-app](https://www.ecolane.com/privacy-policy-mobile-app)

## Description

Mobility by Ecolane is a Self Service mobile app that lets riders from participating agencies manage trips from their phone. It offers flexible trip management, including reviewing, adjusting, viewing upcoming and completed trips, and canceling trips when needed.

Key features include a convenient trip details view with accurate vehicle ETAs, a visual map to track bus locations in real time, and a simple 24/7 mobile interface for profiles, settings, and reservations. Note: Access to some features depends on your agency’s service guidelines.

## Rankings

- #208,986 — Overall

## Review summary

Users say Mobility by Ecolane was once convenient and caregiver-friendly, with features like copying the previous trip and showing location. However, recurring issues appear across reviews: repeated registration/login errors, booking failures, unreliable destination/map functionality, missing arrival notifications, and crashes after updates. When stable, the app’s features are helpful, but reliability is the main recurring problem.

### Pros

- Previously convenient for booking paratransit rides.
- Helpful features like copying the previous trip and showing current location on a map.
- Caregiver-friendly capability to see past and future rides for a dependent.

### Cons

- Registration/login errors frequently prevent creating or accessing an account.
- In-app booking often fails or shows errors, forcing users to call dispatch.
- Destination/address recognition and maps are unreliable (addresses not recognized or map blanks).
- Push notifications for ride arrivals do not work on multiple devices.
- App instability after updates (persistent error messages, inability to view bookings or schedule rides).

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1275719560)