# Freshchat

> Chat with customers on-the-go

Canonical page: [https://chrome-stats.com/d/id1273666080](https://chrome-stats.com/d/id1273666080)

## Overview

- **ID:** `id1273666080`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** FRESHWORKS TECHNOLOGIES PRIVATE LIMITED
- **Category:** Business
- **Rating:** 3.60 / 5 (51 ratings)
- **Version:** 8.3.7
- **Last updated:** 2026-05-21
- **First published:** 2017-09-18
- **Size:** 244 MB
- **Data as of:** 2026-09-16
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/freshchat/id1273666080)
- **Website:** [https://www.freshworks.com/live-chat-software/](https://www.freshworks.com/live-chat-software/)
- **Privacy policy:** [https://www.freshworks.com/privacy](https://www.freshworks.com/privacy)

## Description

**Freshchat** is a modern messaging app for sales and customer engagement teams. With the iOS app (formerly Freshdesk Messaging), you can **ace conversations**—view, reply to, assign, and manage conversations from anywhere, anytime.

Access rich **visitor profiles**, stay informed with **push notifications**, and speed up responses by **sharing FAQ articles** with visitors. On the go, Freshchat helps you convert visitors and delight users.

## Rankings

- #190,607 — Overall

## Review summary

Most reviews praise Freshchat's in-app client chat and automation, noting it provides a competitive advantage by centralizing conversations and saving time. However, repeated issues center on reliability: push notifications are unreliable and slow, login/authentication and session stability are inconsistent, and the app shows general instability with lag and occasional restarts. Overall, the product is valued for communication features, but reliability improvements around notifications, login, and performance are needed.

### Pros

- Enables direct in-app client chat, improving engagement and communication.
- Automation features save time and streamline business operations.
- Offers a competitive advantage by centralizing conversations within the app.

### Cons

- Push notifications are unreliable and inconsistent (missed alerts, delays, lock-screen issues, and frequent restarts needed).
- Login/authentication problems and unstable sessions (difficulty logging in on mobile, frequent logouts, requests for smoother login options like Gmail).
- General app instability and performance issues (lag in message delivery, delayed displays, and overall unreliable behavior).

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1273666080)