# The O2 Venue App

> The official app of The O2

Canonical page: [https://chrome-stats.com/d/id1272123607](https://chrome-stats.com/d/id1272123607)

## Overview

- **ID:** `id1272123607`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** The O2
- **Category:** Entertainment
- **Rating:** 4.40 / 5 (641 ratings)
- **Version:** 19.0.2
- **Last updated:** 2026-04-28
- **First published:** 2017-08-18
- **Size:** 63 MB
- **Data as of:** 2026-09-18
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/the-o2-venue-app/id1272123607)
- **Website:** [https://www.theo2.co.uk/](https://www.theo2.co.uk/)
- **Privacy policy:** [https://www.theo2.co.uk/legal/privacy](https://www.theo2.co.uk/legal/privacy)

## Description

The O2 Venue App Chrome Extension puts mobile ticketing, exclusive offers, and essential venue information at your fingertips. View and display your tickets, transfer them, and get ready with upfront details on upgrades, bars and restaurants, facilities, and merchandise so you can plan your visit with confidence.

Core features include mobile ticketing, venue maps, ticket booking, and up-to-date venue information, plus opt-in notifications for events and upgrades and personalized offers. Discover exclusive deals and stay informed as you navigate The O2.

## Rankings

- #67,489 — Overall
- #83 — concert

## Review summary

Users consistently report the O2 Venue App as unstable and hard to use. The most recurring issues are login/authentication failures, inability to view or download purchased tickets, and app crashes. Many reviews describe a tedious, cluttered UX with unnecessary steps, including multiple accounts to access tickets. Support is seen as unhelpful or hard to reach, and interoperability with other ticket services (like Ticketmaster/ASX) adds confusion. Despite occasional praise for a visually appealing interface, reliability and usability problems dominate.

### Pros

- Excellent interface; nice colors; easy on the eyes.

### Cons

- Frequent login/authentication failures and password reset problems.
- Tickets often aren’t visible or accessible (cannot view/download, tickets vanish, last-minute access failures).
- App crashes or freezes (logo on splash screen, endless loading).
- Overly complex and cluttered UX with hoops to jump through and even multiple accounts required to access tickets.
- Support is unhelpful or hard to reach (chatbot, poor contact options).

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- [The Venue App.](https://chrome-stats.com/d/id1463794345) — 2.00 / 5
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- [Optus Stadium](https://chrome-stats.com/d/id1326690073) — 5.00 / 5
- [British Airways ARC Venue App](https://chrome-stats.com/d/id6761130786) — 3.70 / 5
- [Tick App](https://chrome-stats.com/d/id6450545069)
- [OURO APP](https://chrome-stats.com/d/id6502297820) — 2.30 / 5
- [The Kia Oval](https://chrome-stats.com/d/id6758510749)

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1272123607)