# ONAY! - Your City Companion

> Transport, Routes & Payments

Canonical page: [https://chrome-stats.com/d/id1267862149](https://chrome-stats.com/d/id1267862149)

## Overview

- **ID:** `id1267862149`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** ONAY PAY, TOO
- **Category:** Travel
- **Rating:** 4.70 / 5 (1,240 ratings)
- **Version:** 3.6.2
- **Last updated:** 2026-09-16
- **First published:** 2017-09-20
- **Size:** 226 MB
- **Data as of:** 2026-09-23
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/onay-your-city-companion/id1267862149)
- **Website:** [https://onay.kz](https://onay.kz/)
- **Privacy policy:** [https://onay.kz/privacy-politics.pdf](https://onay.kz/privacy-politics.pdf)

## Description

**ONAY!** is a public transportation app for residents and visitors in Almaty, Karaganda, Saran, Balkhash, Temirtau, Taldykorgan, and Ust-Kamenogorsk, Kazakhstan. Track buses and trolleybuses in real time, plan routes between stops and map locations, view transit route maps, and save favorite routes for quick access.

Open a free virtual ONAY! card, pay fares by scanning a QR code or entering a vehicle code, top up balances, enable auto top-up, purchase transit passes, and review trip history. Add cards for family members, buy tickets for others, block lost cards, and use home-screen widgets for convenient access. The app also supports VoiceOver for improved accessibility and includes an in-app marketplace for users in Almaty, Astana, and Karaganda.

## Rankings

- #49,948 — Overall

## Review summary

Users praise the UI and usefulness of ONAY as a city transit helper, but report repeated reliability problems: payments/top-ups failing, updates breaking functionality, inaccurate route data, login/ID verification issues, and slow support. Key needs are robust payments, post-update stability, accurate route information, reliable authentication, and accessible support.

### Pros

- Easy-to-use interface and convenient design
- Useful transit features for viewing routes and maps
- Positive sentiment about the app's usefulness and functionality

### Cons

- Payment/top-up failures and balance issues (e.g., foreign cards not accepted, top-ups not processing, balances not updating)
- App instability after updates (crashes, not opening, features failing)
- Route/map display unreliability (not showing buses, incorrect route data, colors changing after restarts)
- Authentication/registration problems (fingerprint login unreliable, ID verification issues)
- Support channels slow or unresponsive

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1267862149)