# Bath & Body Works | B&BW

> Body Care and Home Fragrances

Canonical page: [https://chrome-stats.com/d/id1256027729](https://chrome-stats.com/d/id1256027729)

## Overview

- **ID:** `id1256027729`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Bath & Body Works Brand Management, Inc.
- **Category:** Shopping
- **Rating:** 4.90 / 5 (1,941,426 ratings)
- **Version:** 13.2.0
- **Last updated:** 2026-09-15
- **First published:** 2017-08-29
- **Size:** 148 MB
- **Data as of:** 2026-09-23
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/bath-body-works-b-bw/id1256027729)
- **Privacy policy:** [https://www.bathandbodyworks.com/customer-care/privacy-and-security.html](https://www.bathandbodyworks.com/customer-care/privacy-and-security.html)

## Description

**Bath & Body Works | B&BW** makes shopping for body care and home fragrances easier online and in stores. Browse the latest scent drops, discover exclusive deals, and enable push notifications to stay updated on new products and promotions.

Join the Bath & Body Works Rewards program to earn points toward free products, track your balance, save rewards and offers in your wallet, get early access to new scents, and receive a special birthday surprise. Terms and product exclusions apply.

## Rankings

- #200 — Overall
- #6 — store
- #12 — target
- #13 — rainbow
- #25 — shopping
- #26 — etsy

## Review summary

Users report the Bath & Body Works app is unreliable and difficult to use. Recurrent login and password reset problems, frequent crashes, and slow performance hinder shopping. Payment and cart errors, including charges with empty carts, worsen the experience. In-store pickup features are inconsistent and store listings may be missing or inaccurate. Gift cards can disappear from accounts, and some users worry about security. There are a few positive notes about customer service, gifting, and product appeal, but overall reliability issues dominate the feedback.

### Pros

- Occasional positive customer service responses, including replacements, when issues occur.
- Some users enjoy gifting features and find the gifting aspect appealing.
- General brand appeal: users like Bath & Body Works scents and product quality, motivating continued use.

### Cons

- Sign-in/login problems and password reset failures.
- Frequent crashes and slow performance after updates.
- Errors when adding items to the cart or completing checkout; orders show as charged with no items.
- In-store pickup issues or unavailable store locations/items; location filtering broken.
- Gift cards disappearing or becoming unavailable in the app; security concerns about gift cards.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1256027729)