# San José 311

> Report issues to City staff

Canonical page: [https://chrome-stats.com/d/id1231429879](https://chrome-stats.com/d/id1231429879)

## Overview

- **ID:** `id1231429879`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** AST Corporation
- **Category:** Utilities
- **Rating:** 2.00 / 5 (155 ratings)
- **Version:** 2.0.2
- **Last updated:** 2024-11-12
- **First published:** 2017-05-08
- **Size:** 16 MB
- **Data as of:** 2026-09-09
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/san-jos%C3%A9-311/id1231429879)
- **Privacy policy:** [https://www.sanjoseca.gov/your-government/departments-offices/customer-service/my-san-jose/privacy-policy](https://www.sanjoseca.gov/your-government/departments-offices/customer-service/my-san-jose/privacy-policy)

## Description

San José 311 is the City of San Jose's service request platform. It lets residents submit, track, and explore a wide range of city service requests. You can submit anonymously or sign in for a personalized experience; signed-in users gain enhanced features and more tailored service. Requests can include photos and are placed on a map, with search and follow options for updates.

It also includes a detailed FAQ to help you navigate city services. Neighborhood Services provides quick access to street sweeping, waste collection, neighborhood cleanup, and information about your water service provider. San José 311 is designed to improve accessibility to city services and keep San Jose running smoothly.

## Rankings

- #156,884 — Overall

## Review summary

Reviewers largely condemn the San José 311 app for poor usability and inconsistent action on reports. A few note quick responses for specific issues and some perceived benefits of online reporting. The most frequent complaints are lack of follow-up, difficult navigation and map/address issues, login problems, and recurring instability. Overall, many users feel reports go unanswered and the app is unreliable, though a minority report positive experiences with quick action or easy reporting.

### Pros

- Allows reporting a wide range of issues to city services.
- Some users report quick, prompt action for certain problems (e.g., graffiti cleanup within one business day).
- Some users find it easy to use on mobile and to submit reports.
- It helps bring city services to residents by enabling online reporting.

### Cons

- Reports often go unanswered or are closed without follow-up.
- Poor usability and navigation; difficult to return to the main menu or move between sections.
- Login/authentication issues, including password problems and account setup difficulties.
- Address/location submission problems; mapping issues and inability to submit with valid addresses.
- App instability: hangs, crashes, and slow responses.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1231429879)