# Smiles: Food, Groceries & More

> Order anything. Earn rewards.

Canonical page: [https://chrome-stats.com/d/id1225034537](https://chrome-stats.com/d/id1225034537)

## Overview

- **ID:** `id1225034537`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Emirates Telecommunications Corporation
- **Category:** Food & Drink
- **Rating:** 4.60 / 5 (11,539 ratings)
- **Version:** 7.8.6
- **Last updated:** 2026-09-11
- **First published:** 2017-04-27
- **Size:** 294 MB
- **Data as of:** 2026-09-17
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/smiles-food-groceries-more/id1225034537)
- **Website:** [https://smiles.ae/](https://smiles.ae/)
- **Privacy policy:** [https://smiles.ae/en/privacy-policy.html](https://smiles.ae/en/privacy-policy.html)

## Description

Smiles UAE is a comprehensive lifestyle SuperApp that unites food delivery, grocery shopping, home services, dining, shopping, wellness, travel, and more from 6,500 brands and 15,000+ partners.

Earn and redeem Smiles points on all transactions, with 12,000+ restaurants, Smiles Market with 600+ retailers, and over 35 home services. Smiles Unlimited brings free delivery, zero service fees on home services, and unlimited Buy 1 Get 1 Free deals.

## Rankings

- #16,576 — Overall

## Review summary

The reviews are largely negative, with frequent complaints about poor customer service, slow/refund-unresolved issues, delivery delays, and order fulfillment problems (missing/wrong items or not as pictured). Tracking and communication are often unreliable, and loyalty features (coupons/Smile Points) frequently fail. A few reviews mention decent quality or occasional fast delivery and helpful staff, but these positives are outnumbered by the recurring negatives.

### Pros

- Occasional fast delivery and timely service.
- Some reviewers report good product quality when delivered.
- Helpful staff in some interactions.

### Cons

- Poor customer service with slow, unresolved refunds.
- Delivery delays and unreliable timing / long wait times.
- Order inaccuracies: missing items, wrong items, or items not as pictured.
- Lack of reliable order tracking and unresponsive support channels.
- Coupons/Smile Points and payment issues (non-working coupons; points deducted or refunds not credited).

## Similar extensions and apps

- [elGrocer: UAE Grocery Delivery](https://chrome-stats.com/d/id1040399641) — 4.10 / 5
- [Smile Groceries](https://chrome-stats.com/d/id1533965309)
- [Be Smile](https://chrome-stats.com/d/id1586135322) — 5.00 / 5
- [Smile Shop](https://chrome-stats.com/d/id6741918882) — 5.00 / 5
- [SmileHandyy - Home Services](https://chrome-stats.com/d/id1593619503)
- [QualityFood: Grocery Delivery](https://chrome-stats.com/d/id1448436152) — 4.70 / 5
- [Ansar Smile UAE](https://chrome-stats.com/d/id1440451754) — 5.00 / 5
- [The Grocer UAE](https://chrome-stats.com/d/id1669084406)
- [SMILEFOOD: Online Restaurant](https://chrome-stats.com/d/id1670117904)
- [Food, Grocery & Car Care](https://chrome-stats.com/d/id6456122585) — 4.60 / 5
- [Adil Store](https://chrome-stats.com/d/id1532754654)
- [My YAHALA](https://chrome-stats.com/d/id1472478067) — 4.00 / 5

---

Source: [Chrome-Stats](https://chrome-stats.com/d/id1225034537)