# AW Touchpoint

> American Well Inc.

Canonical page: [https://chrome-stats.com/d/id1221987053](https://chrome-stats.com/d/id1221987053)

## Overview

- **ID:** `id1221987053`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** American Well
- **Category:** Medical
- **Rating:** 4.60 / 5 (8,790 ratings)
- **Version:** 26.09.0
- **Last updated:** 2026-09-01
- **First published:** 2017-04-18
- **Size:** 61 MB
- **Data as of:** 2026-09-23
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/aw-touchpoint/id1221987053)
- **Privacy policy:** [https://business.amwell.com/privacy-policy/](https://business.amwell.com/privacy-policy/)

## Description

AW Touchpoint enables healthcare providers to perform telemedicine consults anywhere, safely and conveniently—from any mobile device.

For Patients:
- No more driving to the doctor or waiting rooms. Tap an invitation link to join a video call; no login is required for guests.

For Providers:
- Launch HIPAA-compliant video consultations via Amwell Connect, receive automated notifications when new cases are assigned, and review patient histories.
- Coordinate care across locations with secure messaging and case workflow. It can also integrate with EHR/IT systems and act as a video/phone dialer with Epic Haiku/Canto, while actively monitoring point-of-care devices.

## Rankings

- #19,344 — Overall

## Review summary

Users praise AW Touchpoint for fast, convenient telehealth visits and friendly, clear staff. It enables quick appointments and refills and offers a FaceTime-like video experience that many find helpful. However, multiple reviews note inconsistent audio/video quality and connection problems, including no sound on calls. Some users also report long hold times and setup difficulties. When the connection works, the app provides a positive, time-saving experience; when it doesn’t, users encounter interruptions and frustration.

### Pros

- Time-saving and fast access to appointments and refills
- Convenient telehealth with video/chat to see and speak with the doctor (similar to FaceTime)
- Clear, helpful staff with good communication and explanations
- Generally reliable and easy to use when connections are stable; positive experiences from first-time users

### Cons

- Unstable video/audio quality and frequent connection interruptions (delays, freezing, poor clarity)
- Audio issues during actual calls (no sound or dropped audio)
- Long hold times and setup/support difficulties

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1221987053)