# Welcome App

> Never miss another door call!

Canonical page: [https://chrome-stats.com/d/id1216724651](https://chrome-stats.com/d/id1216724651)

## Overview

- **ID:** `id1216724651`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** ABB Information Systems AG
- **Category:** Utilities
- **Rating:** 3.50 / 5 (145 ratings)
- **Version:** 3.11.2
- **Last updated:** 2026-06-24
- **First published:** 2017-04-07
- **Size:** 105 MB
- **Data as of:** 2026-09-06
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/welcome-app/id1216724651)
- **Website:** [http://new.abb.com/low-voltage/products/residential-products/door-communication](http://new.abb.com/low-voltage/products/residential-products/door-communication)
- **Privacy policy:** [http://mobileapps.abb.com/privacy/welcome](http://mobileapps.abb.com/privacy/welcome)

## Description

Connect your ABB Welcome system to your phone or tablet with the Welcome App. All door calls are forwarded to your mobile device, allowing you to see and hear visitors over Wi‑Fi or 3G/4G networks.

Missed visitors are recorded with a photo and timestamp and can be viewed or called back later. Connect via myABB-LivingSpace to configure your IP-Gateway as shown in the user manual.

## Rankings

- #130,700 — Overall

## Review summary

Reviews consistently describe the Welcome app as unreliable and cumbersome. Users report slow or failed video loading, missed or loud notifications, a confusing interface with duplicated functions, frequent connection and pairing problems, and crashes or outages after updates. Overall, reliability is poor and support is lacking, though some users can pair devices and access the video feed.

### Cons

- Video feed is slow or fails to load, making it hard to identify visitors and unlock the door.
- Missed incoming calls and generally broken notification system; alerts are unreliable or unmanageable.
- Clunky, confusing UI/UX with multiple tabs that duplicate functions and poor navigation.
- Frequent pairing/connection problems: difficult to connect to WiFi or indoor station; setup often fails.
- Unreliable performance with crashes and outages after updates; inconsistent behavior and poor support.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1216724651)