# mySafeTouch

> Lifestyle

Canonical page: [https://chrome-stats.com/d/id1216480307](https://chrome-stats.com/d/id1216480307)

## Overview

- **ID:** `id1216480307`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Safetouch Inc.
- **Category:** Lifestyle
- **Rating:** 3.80 / 5 (170 ratings)
- **Version:** 5.13.3
- **Last updated:** 2026-04-16
- **First published:** 2017-06-03
- **Size:** 362 MB
- **Data as of:** 2026-09-17
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/mysafetouch/id1216480307)
- **Privacy policy:** [http://www.alarm.com/privacy\_policy.aspx](http://www.alarm.com/privacy_policy.aspx)

## Description

The new mySafeTouch app makes it easy to access and control your security system and home automation from your Apple iPhone or iPad. It features two-way voice verification for prioritized police dispatches and crash-and-smash protection, delivering a highly interactive and user-friendly experience.

You can arm and disarm remotely, view live or stored camera footage, lock or unlock doors, turn lights on/off, and set thermostat schedules to save energy. The app also provides system history and personalized notifications for events like alarms, arming reminders, doors left open, arming/disarming by user, temperature changes, and login attempts, helping you stay informed and in control.

## Rankings

- #119,631 — Overall

## Review summary

User reviews show a split: the app is feature-rich and easy to use with solid camera controls, and some positive service experiences. However, multiple reviews report reliability and usability issues, including slow responses, unstable camera feeds, login errors, and confusing UI changes. Overall, core features are praised, but reliability and support problems recur across reviews.

### Pros

- Easy to use with a broad feature set.
- Arming/disarming is straightforward and generally responsive.
- Camera viewing and control features (live feeds, enlarge video) are solid.
- Positive customer service experiences and responsive support.

### Cons

- Slow/laggy performance for core actions (arming/disarming, logging in).
- Unreliable camera feeds (offline, buffering, inconsistent viewing).
- Frequent errors and login/logout problems, including friction from two-factor authentication.
- Poor or inconsistent customer support overall.
- Frequent UI/navigation changes that hinder usability and lack of a user manual.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1216480307)