# Hawaiian Electric Mobile

> Productivity

Canonical page: [https://chrome-stats.com/d/id1215083853](https://chrome-stats.com/d/id1215083853)

## Overview

- **ID:** `id1215083853`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Hawaiian Electric
- **Category:** Productivity
- **Rating:** 1.90 / 5 (93 ratings)
- **Version:** 2.1
- **Last updated:** 2025-07-10
- **First published:** 2017-07-13
- **Size:** 82 MB
- **Data as of:** 2026-09-12
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/hawaiian-electric-mobile/id1215083853)
- **Website:** [https://www.hawaiianelectric.com/mobileapp](https://www.hawaiianelectric.com/mobileapp)
- **Privacy policy:** [https://www.hawaiianelectric.com/privacy-policy](https://www.hawaiianelectric.com/privacy-policy)

## Description

The Hawaiian Electric Mobile app provides real-time outage information across Oahu, Maui, Hawaii, Lanai and Molokai, including areas affected, the number of customers affected, and estimated restoration times. It also supports alert and news notifications, geolocation-based outage alerts, outage reporting, and access to county-specific trouble lines. You can sign up for alerts on specific outages and receive updates as they occur.

The app also lets you manage your electric service: view your bill, start/stop service, and pay via Speedpay. An interactive map shows EV fast chargers across the islands with charger type, location, and step-by-step driving directions to help you reach the nearest charger quickly.

## Rankings

- #193,094 — Overall

## Review summary

User reviews largely criticize Hawaiian Electric Mobile for login failures, unreliable outage information, and limited in-app payment features. The app is frequently described as a slow, basic wrapper of the website with weak usability. Some positives note outage updates and the ability to view billing info, but overall reliability and feature gaps (login, billing, outage mapping) dominate the feedback.

### Pros

- Outage status information and outage map availability in the app can help users during power outages.
- Billing information can be viewed in the app after logging in, offering quick access for some users.
- During outages, the app may provide outage updates when the website is slow or inaccessible, serving as a useful mobile channel for critical information.

### Cons

- Frequent login failures and loops, with many users unable to sign in or stay authenticated.
- Outage numbers and outage map are often inaccurate or not updated, with ETA missing and sometimes directing users to other channels like social media.
- In-app payment functionality is missing or unreliable; users report being unable to pay bills in-app, experiencing fees, or having to re-enter information.
- The app behaves like a wrapper around the website with minimal features, slow performance, poor navigation, and sometimes blank screens.
- Outage map reliability is inconsistent—maps may not load, may not match online data, or may fail during outages.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1215083853)