# Travelio: Apartment & House

> Apartment & House Rental

Canonical page: [https://chrome-stats.com/d/id1214765364](https://chrome-stats.com/d/id1214765364)

## Overview

- **ID:** `id1214765364`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Travelio
- **Category:** Travel
- **Rating:** 3.90 / 5 (157 ratings)
- **Version:** 3.89
- **Last updated:** 2026-08-21
- **First published:** 2017-03-16
- **Size:** 88 MB
- **Data as of:** 2026-09-13
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/travelio-apartment-house/id1214765364)
- **Website:** [http://www.travelio.com](http://www.travelio.com/)
- **Privacy policy:** [https://www.travelio.com/privacy](https://www.travelio.com/privacy)

## Description

Travelio is a rental marketplace offering apartments and houses at kosan-style prices starting from Rp1.5juta/month, with new-user promos and Staycation #LioStay units that bring travel to your door.

Key benefits include rapid check-in within 2 hours after booking, free property showings for long-term rentals, thousands of listings across 16 cities, flexible yearly/monthly payments, and 18-hour customer support. Property owners can join Travelio Property Management for passive income.

## Rankings

- #121,915 — Overall

## Review summary

Overall, user reviews for Travelio on the Apple App Store are overwhelmingly negative. Key recurring issues include dirty, poorly maintained rooms; listings that don’t match what’s advertised (wifi, appliances, condition); long check-in delays and relocations; slow, fragmented customer service with limited phone support; and problems obtaining refunds or deposits. A minority report satisfactory stays when everything goes smoothly, but the dominant sentiment emphasizes reliability, transparency, and support failures.

### Cons

- Repeated cleanliness and maintenance problems (stains, dirty bathrooms, unclean furniture) across multiple stays
- Chronic customer service issues: slow responses, chat-only contact, and apparent handoffs between many teams
- Check-in delays and unexpected relocations to different accommodations
- Listings not matching reality: missing advertised amenities (wifi), broken appliances, or misrepresented conditions
- Refunds and deposit problems: non-refundable policies, slow refunds, and difficulties getting money back

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1214765364)