# my Excitel

> Productivity

Canonical page: [https://chrome-stats.com/d/id1209076764](https://chrome-stats.com/d/id1209076764)

## Overview

- **ID:** `id1209076764`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Excitel
- **Category:** Productivity
- **Rating:** 4.70 / 5 (52 ratings)
- **Version:** 3.28.0
- **Last updated:** 2026-08-26
- **First published:** 2017-02-28
- **Size:** 97 MB
- **Data as of:** 2026-09-17
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/my-excitel/id1209076764)
- **Website:** [http://www.excitel.com](http://www.excitel.com/)
- **Privacy policy:** [http://www.excitel.com/excitel-privacy-policy/](http://www.excitel.com/excitel-privacy-policy/)

## Description

**my Excitel** helps Excitel customers manage their internet account and save time. View your current plan and connection expiration date, make online payments, and update your contact information or self-care password.

The app also provides basic connectivity troubleshooting, including global issue updates, last attempt failure details, and MAC reset options. Customers can request payment pickup with one tap or create a support case to report connectivity and other issues.

## Rankings

- #171,548 — Overall

## Review summary

Reviews show a mixed-to-negative sentiment. Some users praise app-based billing/ticketing and no-data-cap pricing, but the majority report problems with ineffective ticket handling, unresponsive support, and speeds that fail to meet advertised promises, with frequent disconnects. A few users mention app UX issues but overall reliability concerns dominate.

### Pros

- App supports bill payment, ticket submission, and live chat with support.
- No data cap / unthrottled speeds as claimed by some users.
- Affordable pricing for a high‑speed fiber plan.
- Long‑term usage with generally positive remarks by some users (years without complaints).

### Cons

- Ticketing system is ineffective: tickets are not addressed promptly or resolved.
- Customer service is often unresponsive or rude, with calls going unanswered or ignored.
- Speeds do not meet advertised performance and connectivity is frequently unstable.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1209076764)