# IID Customer Connect

> Business

Canonical page: [https://chrome-stats.com/d/id1207760404](https://chrome-stats.com/d/id1207760404)

## Overview

- **ID:** `id1207760404`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Smart Energy Systems LLC
- **Category:** Business
- **Rating:** 4.80 / 5 (6,640 ratings)
- **Version:** 2.12
- **Last updated:** 2026-07-12
- **First published:** 2017-03-04
- **Size:** 36 MB
- **Data as of:** 2026-09-20
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/iid-customer-connect/id1207760404)
- **Website:** [http://www.iid.com](http://www.iid.com/)
- **Privacy policy:** [https://www.iid.com/about-iid/an-overview/privacy-policy-and-terms-and-conditions](https://www.iid.com/about-iid/an-overview/privacy-policy-and-terms-and-conditions)

## Description

IID Connect provides quick, secure access to your IID energy account information. Log in to view or pay bills, enroll in programs, monitor or compare usage, and check outages in your area.

Key capabilities include: view and pay bills online; review and compare usage history; schedule move-in or move-out services; sign up for paperless billing; check outages; sign up for Average Bill Payments; and learn about programs and services available to IID customers.

## Rankings

- #22,014 — Overall
- #25 — customer

## Review summary

Reviews show a mixed-to-negative sentiment. The top recurring issues are login failures, inability to save payment details, post-update instability and lag, inconsistent bill visibility and Pay Now access, and authentication friction. A few users still report ease of use and basic bill viewing/payment as positives, but reliability problems dominate.

### Pros

- Easy to use / user-friendly interface
- Core billing features available (view and pay bills)
- Some users find the app amazing or satisfactory

### Cons

- Repeated login/sign-in issues or inability to sign in
- Payment information is not saved or requires re-entry each time
- Frequent bugs, crashes, and lag after updates; app not well maintained
- Current bill/balance visibility is unreliable; Pay Now button may disappear
- Authentication friction: password handling and two-factor/auth codes not convenient (paste restrictions)

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1207760404)