# Mitel Connect

> Business

Canonical page: [https://chrome-stats.com/d/id1206998099](https://chrome-stats.com/d/id1206998099)

## Overview

- **ID:** `id1206998099`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Mitel Networks Corporation
- **Category:** Business
- **Rating:** 4.50 / 5 (4,830 ratings)
- **Version:** 1.11.2408.5
- **Last updated:** 2024-09-17
- **First published:** 2017-08-02
- **Size:** 66 MB
- **Data as of:** 2026-09-17
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/mitel-connect/id1206998099)
- **Website:** [https://www.mitel.com/](https://www.mitel.com/)
- **Privacy policy:** [https://www.mitel.com/en-ca/legal/mitel-micloud-application-privacy-policy](https://www.mitel.com/en-ca/legal/mitel-micloud-application-privacy-policy)

## Description

Mitel Connect for iOS brings your desk phone to your pocket. Access enterprise contacts, join conferences with a single tap, and manage calls and voicemails with an enterprise-friendly, redesigned interface.

Key benefits include a dashboard to plan your day, the ability to call colleagues without carrier minutes, one-click meeting joins, business caller ID, quick access via favorites or extensions, and seamless handover between Wi‑Fi and cellular. This app targets Mitel Connect customers and requires the Mitel Connect Mobility Router; emergency calls may use cellular when Wi‑Fi is unavailable, and terms in the EULA apply.

## Rankings

- #26,849 — Overall
- #47 — connection
- #65 — connect

## Review summary

User reviews mostly report severe reliability problems with Mitel Connect on iOS. Common themes include frequent crashes, instability after updates, and the app failing to stay connected, especially when sent to background or when switching apps. Many reviews note calls and voicemails either don't come through or are delayed, with some calls routing to the device's cellular line instead of the Mitel app. TLS/server connection issues and general vendor reliability add to user frustration. A minority mention helpful customer service, but overall sentiment is overwhelmingly negative.

### Pros

- Isolated praise for customer service
- Occasional reports that the app works when in foreground

### Cons

- Frequent crashes and stability issues
- Unreliable connectivity and background/foreground dropouts
- Calls not delivered to the Mitel app or delayed voicemails; routing to cellular
- Server/TLS connection issues and general unreliability
- Poor or inconsistent customer support experience

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1206998099)