# Intelligent Service Management

> ISM - Service Desk

Canonical page: [https://chrome-stats.com/d/id1205513888](https://chrome-stats.com/d/id1205513888)

## Overview

- **ID:** `id1205513888`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** ServiceAide
- **Category:** Business
- **Rating:** 5.00 / 5 (1 ratings)
- **Version:** 5.0.0
- **Last updated:** 2020-11-04
- **First published:** 2017-03-27
- **Size:** 77 MB
- **Data as of:** 2026-09-22
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/intelligent-service-management/id1205513888)
- **Website:** [https://serviceaide.com/](https://serviceaide.com/)
- **Privacy policy:** [https://serviceaide.com/customer-privacy-statement/](https://serviceaide.com/customer-privacy-statement/)

## Description

ServiceDesk App for Cloud Service Management

 Service Desk app has been designed for Analysts and Self-service users.

Using the Service Desk mobile app, users can obtain Service catalog, create a ticket and approve the ticket all from a mobile device.
 

Using the Service Desk Mobile App, Analysts can respond quickly anytime, anywhere using the single-action workflows. This helps to reduce Mean-time-to-Resolution and enhance service efficiency thereby improves customer satisfaction

Key benefits of Service Desk App are:

   •  Submit and view service requests and issues
   •  View the Service catalog
   •  Attach an image to a ticket
   •  Use the speech-to-text feature to enter text
   • View existing filters created on the Web interface
   • View personalized views of the tickets queue
   • Quickly take common actions with a tap

• Simple administration - Authentication is simple using a magic link to register new devices including those using Single Sign-On
• This app requires a named, concurrent, self-service or trial license for Intelligent Service Management™

This Service Desk App also can be called as Intelligent Service Management (ISM), Cloud Service Management (CSM)

Intelligent Service Management™ app has been launched by ServiceAide™

## Rankings

- #781,884 — Overall

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1205513888)