# Accolade, Inc.

> Health & Fitness

Canonical page: [https://chrome-stats.com/d/id1203452254](https://chrome-stats.com/d/id1203452254)

## Overview

- **ID:** `id1203452254`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Accolade, Inc.
- **Category:** Health & Fitness
- **Rating:** 4.80 / 5 (42,643 ratings)
- **Version:** 16.2.5
- **Last updated:** 2026-08-20
- **First published:** 2017-02-15
- **Size:** 242 MB
- **Data as of:** 2026-09-25
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/accolade-inc/id1203452254)
- **Website:** [http://www.accolade.com/](http://www.accolade.com/)
- **Privacy policy:** [https://www.accolade.com/privacy/digital-tools-policy/](https://www.accolade.com/privacy/digital-tools-policy/)

## Description

Accolade Health Assistant delivers personalized healthcare on your phone with integrated access to benefits and clinical guidance. It now includes virtual urgent and primary care physicians, therapists, and medical specialists to support whole-person care that fits your goals and schedule.

Securely message your health assistant, get answers about coverage and benefits, and connect with providers 24/7. Access mental health care, nationwide specialists, local physicians, and tools like the virtual wallet and prescription benefit card to manage bills and care for your family.

## Rankings

- #6,927 — Overall

## Review summary

Overall, users report a reliability nightmare: persistent authentication/login failures, frequent crashes or ‘not loading’ errors, and a hard-to-use interface that makes finding claims, coverage details, or providers frustrating. Customer support is often blamed for slow or unhelpful responses, and some integrations (like EOB/Create Health) are inconsistent. A minority note convenient access to benefits and provider contact info, but these positives are far outweighed by reliability and usability concerns.

### Pros

- Convenience for navigating insurance coverage and quick access to provider contact information.
- Helpful for understanding benefits and coverage details in one place.
- Some reviewers report positive experiences with customer service.

### Cons

- Frequent login/authentication problems (login failures, password/PIN issues, codes not arriving or timing out).
- App instability and crashes, with errors that prevent use or loading issues.
- Hard-to-navigate interface; difficult to find doctors, claims, or plan details; non-intuitive UX.
- Unhelpful or slow customer support and repeated loops without resolution.
- Inaccurate or inconsistent coverage information and poor integration with external systems (e.g., EOB, Create Health).

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1203452254)