# MyWaterSD - City of San Diego

> Utilities

Canonical page: [https://chrome-stats.com/d/id1202281723](https://chrome-stats.com/d/id1202281723)

## Overview

- **ID:** `id1202281723`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Smart Energy Systems LLC
- **Category:** Utilities
- **Rating:** 4.60 / 5 (1,760 ratings)
- **Version:** 2.11
- **Last updated:** 2026-09-18
- **First published:** 2017-02-08
- **Size:** 42 MB
- **Data as of:** 2026-09-22
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/mywatersd-city-of-san-diego/id1202281723)
- **Website:** [https://www.sandiego.gov/publicutilities/](https://www.sandiego.gov/publicutilities/)
- **Privacy policy:** [https://www.sandiego.gov/privacy-policy](https://www.sandiego.gov/privacy-policy)

## Description

MyWaterSD for City of San Diego is a fast, secure Chrome extension that lets you pay your water bill and view usage from your browser. Access your account anytime, anywhere, and manage bills with ease.

Key features include paying and managing bills, viewing and comparing water usage, reporting water waste or theft, receiving alerts on your preferred channels, and saving money with tips, rebates, and programs.

## Rankings

- #43,018 — Overall

## Review summary

User reviews consistently describe MyWaterSD as unreliable and hard to use. Recurrent authentication problems (failed logins, password reset loops, and FaceID issues) prevent access to bills. The app frequently crashes or reports 'service unavailable,' and many users cannot complete payments on time. Viewing or downloading PDF bills is often unavailable, forcing users to use a web browser. Customer support is frequently unresponsive, with long holds and ignored inquiries, and managing accounts (auto-pay, cancellations) is difficult. Overall, the app fails to deliver a stable, user-friendly billing experience.

### Pros

- Easy and accessible app.

### Cons

- Frequent sign-in/authentication failures and password/FaceID issues.
- Reliability problems: crashes, freezes, and 'service unavailable' errors.
- Inability to view or download PDF bills; viewing requires a web browser.
- Customer support is often unresponsive with long hold times.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1202281723)