# Durham One Call

> Productivity

Canonical page: [https://chrome-stats.com/d/id1201890986](https://chrome-stats.com/d/id1201890986)

## Overview

- **ID:** `id1201890986`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** County of Durham
- **Category:** Productivity
- **Rating:** 1.50 / 5 (64 ratings)
- **Version:** 4.3.3
- **Last updated:** 2022-05-20
- **First published:** 2017-02-08
- **Size:** 36 MB
- **Data as of:** 2026-09-04
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/durham-one-call/id1201890986)
- **Website:** [http://www.publicstuff.com](http://www.publicstuff.com/)
- **Privacy policy:** [http://www.publicstuff.com/privacy](http://www.publicstuff.com/privacy)

## Description

Durham One Call is a Chrome extension that provides a fast, one-tap shortcut to City and County services in Durham, NC. It helps residents discover information and request services quickly, keeping you connected to the right department.

From waste and recycling to pothole repairs and water services, you can initiate service requests directly or call 919-560-1200 to speak with the appropriate department. Designed for productivity, it streamlines municipal interactions on your browser.

## Rankings

- #243,817 — Overall

## Review summary

The Durham One Call app is plagued by reliability problems and outdated compatibility. Many users report crashes, startup failures, and submissions that don’t populate or process, plus poor follow-up from city services. A few positives persist: photo attachments for reports and in-app bill payments when it worked. Overall, the app shows potential for convenient reporting and payments, but the experience is overshadowed by instability and lack of ongoing updates.

### Pros

- Allows attaching photos when submitting service requests (e.g., reporting trash or debris).
- Historically allowed paying utility bills within the app.
- When it works, it provides a convenient channel for submitting service requests and reporting issues to the city.

### Cons

- Crashes on startup or won't open, closing immediately after tapping the icon.
- Requests and payments sometimes fail to populate or submit, preventing actions from completing.
- Not updated for years and frequently incompatible with newer iOS devices.
- Poor follow-up from the city; requests can be ignored or closed without resolution.
- General glitches with login, password resets, and ticket management making the app unreliable.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1201890986)