# Ounass Luxury Shopping اُناس

> Luxury Fashion Online Shopping

Canonical page: [https://chrome-stats.com/d/id1201717043](https://chrome-stats.com/d/id1201717043)

## Overview

- **ID:** `id1201717043`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Al Tayer Insignia LLC
- **Category:** Shopping
- **Rating:** 4.60 / 5 (23,958 ratings)
- **Version:** 2.229.0
- **Last updated:** 2026-09-08
- **First published:** 2017-04-11
- **Size:** 106 MB
- **Data as of:** 2026-09-17
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/ounass-luxury-shopping-%D8%A7-%D9%86%D8%A7%D8%B3/id1201717043)
- **Website:** [https://www.ounass.com](https://www.ounass.com/)
- **Privacy policy:** [https://www.ounass.ae/content/privacy-policy/](https://www.ounass.ae/content/privacy-policy/)

## Description

**Ounass Luxury Shopping** is a premium online destination for women’s, men’s and kids’ fashion across the Middle East. Discover clothing, shoes, handbags, accessories, fine jewellery, beauty and home collections from over 2,000 international and local designers, including Gucci, Prada, Valentino, Saint Laurent, Balenciaga and more.

Enjoy exclusive designer collections, seasonal offers, luxury packaging, Apple Pay checkout, complimentary personal shopping and WhatsApp customer care. Customers in Dubai can benefit from two-hour delivery, while GCC shoppers receive express delivery. Ounass also features dedicated Ramadan, Eid gifting and wedding edits, alongside free delivery and returns where applicable.

## Rankings

- #10,576 — Overall
- #48 — level

## Review summary

Overall, users praise Ounass for fast delivery, a wide selection of brands, strong customer service, and an easy-to-use app. However, recurring drawbacks include delivery delays, headaches with returns and refunds (delays, store credit, tourist refund rules), inconsistent customer support and communication, and occasional app or site glitches (missing order history, broken returns page). The sentiment is mixed: the platform scores high on speed and assortment, but logistics and policy issues drive frustration for many customers and need attention to improve trust and experience.

### Pros

- Fast delivery
- Wide selection of brands / fashion variety
- Good customer service
- Easy to navigate / user-friendly app

### Cons

- Delivery delays / late deliveries
- Returns and refunds problems (delays, store credit, tourist/refund policy confusion)
- Poor customer support responsiveness / communication
- App/website functionality issues (order history not accessible; returns page broken)

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1201717043)